Call Center Agent

About HALA
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

The Job in a Nutshell
The Call Center Quality Specialist is responsible for evaluating and monitoring agent performance, ensuring compliance with quality standards and identifying improvement areas to enhance service delivery.

What You Will Do

• Monitor and review agent calls, chats, and emails to assess quality and adherence to service standards.
• Provide feedback to agents based on quality assessments and identify training needs.
• Collaborate with Team Leaders and Training Supervisors to address gaps and improve performance.
• Develop and maintain quality scoring metrics and documentation.
• Generate reports on quality performance and suggest initiatives for improvement.

What Are We Looking For

• Saudi National
• Bachelor’s degree in Business Administration, or equivalent fields of studies
• 2+ years of experience in a quality assurance role, preferably within a Contact Center.
• Attention to detail and strong analytical skills.
• Familiarity with CRM and Contact Center software and quality monitoring tools.
• Languages: English and Arabic

What We Offer You

• Inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including the potential for shares.
• Regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals.

Join us as we continue to support SMEs in their journey toward success and redefine the banking landscape with integrity and creativity.

Join United Motors Group as a Call Center Agent!
We are looking for enthusiastic individuals to provide top-notch customer service and support. In this role, you will:

• Answer inbound calls and assist customers with specific inquiries.
• Perform outbound calls for appointments, telemarketing, and surveys.
• Build customer interest in our services and products.
• Provide personalized customer service at the highest level.
• Update and maintain customer databases and systems.
• Assist in updating IVR recordings as needed.
• Carry out other duties as assigned.

What We’re Looking For:
Your skills and experience are crucial to our success:

• Basic computer knowledge and technological skills.
• Excellent verbal and written communication skills.
• The ability to manage difficult customer situations.
• Dependability and punctuality.
• Strong judgment and problem-solving abilities.
• A team player with a pleasant demeanor.

We value attention to detail and quality management. If you're ready to take on an exciting role with growth opportunities at a leading automotive company, apply now!