Call Center Agent

A representative of the invitation service works to provide an exceptional experience for clients by assisting them in organizing invitations, following up with guests, and customizing solutions to ensure the success of their events. The role involves coordinating the sending of invitations via WhatsApp and email, managing guest lists, providing immediate support, and interacting with guests to ensure a smooth experience. It also requires strong communication skills, whether over the phone or in writing, attention to detail, and the ability to handle clients’ needs efficiently and professionally, in addition to using various systems and interacting with them in both Arabic and English fluently. Mastery of the Saudi dialect is preferred to ensure more effective communication with clients.

Overview: As a Call Center Agent, you will play a crucial role in ensuring exceptional customer support and service delivery at Riyadh Customer Service Company.

Key Responsibilities:

• Customer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding our products and services.
• Issue Resolution: Identify and resolve customer complaints efficiently, maintaining a positive customer experience.
• Data Entry and Documentation: Accurately record and document interactions in the CRM system for follow-up and quality assurance.
• Product Knowledge: Maintain up-to-date knowledge of our product offerings, policies, and procedures to deliver relevant support.
• Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed.
• Performance Metrics: Meet or exceed performance goals related to calls handled, customer satisfaction, and first call resolution rates.

Requirements:

• High school diploma or equivalent; degree in a related field is a plus.
• Prior experience in a customer service or call center role is preferred.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software.
• Fluency in Arabic is preferred; knowledge of English is an advantage.