Call Center Agent📣 Job Ad
in Swat X It Business Solution
3 days ago
3 days agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
Overview: As a Call Center Agent, you will play a crucial role in ensuring exceptional customer support and service delivery at Riyadh Customer Service Company.
Key Responsibilities:
Requirements:
Key Responsibilities:
- Customer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding our products and services.
- Issue Resolution: Identify and resolve customer complaints efficiently, maintaining a positive customer experience.
- Data Entry and Documentation: Accurately record and document interactions in the CRM system for follow-up and quality assurance.
- Product Knowledge: Maintain up-to-date knowledge of our product offerings, policies, and procedures to deliver relevant support.
- Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed.
- Performance Metrics: Meet or exceed performance goals related to calls handled, customer satisfaction, and first call resolution rates.
Requirements:
- High school diploma or equivalent; degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
Requirements
- Open for all nationalities
- Requires 0-1 Year experience
3,000 - 5,000 / Month