Call Center Agent

Construction company in Riyadh in Al-Yasmin neighborhood needs

Customer service, it is necessary to have experience in a construction company in Saudi Arabia and customer service is essential

Job description

- The vacancy is for men

1- Must have experience in customer service and it must be in a construction company in Saudi Arabia and not outside Saudi Arabia

2- Must have the ability to use computer programs, especially (PowerPoint)

3- Knowledge of English

4- Must have experience in pricing offers

5- Good appearance

• Customer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding our products and services.
• Issue Resolution: Identify and resolve customer complaints efficiently, maintaining a positive customer experience.
• Data Entry and Documentation: Accurately record and document interactions in the CRM system for follow-up and quality assurance.
• Product Knowledge: Maintain up-to-date knowledge of our product offerings, policies, and procedures to deliver relevant support.
• Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed.
• Performance Metrics: Meet or exceed performance goals related to calls handled, customer satisfaction, and first call resolution rates.

• High school diploma or equivalent; degree in a related field is a plus.
• Prior experience in a customer service or call center role is preferred.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software.
• Fluency in Arabic is preferred; knowledge of English is an advantage.