Customer Complaints Clerk📣 Job Ad

Join Our Team as a Reservations Agent at Nova M Hotel!

We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients on the phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Stay up to date with all hotel promotions and follow established procedures to process room reservations, rates, confirmations, and hotel facilities.
• Exhibit complete product knowledge, understand the rate structure, and apply rate management.
• Maintain an established filing system for all correspondence and compile reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavor to maximize business.
• Ensure an accurate room status is maintained at all times.
• Answer all incoming calls according to Rotana standards and manage incoming emails efficiently.
• Organize visa requests for hotel guests as per hotel policy and attempt to upsell whenever opportunities arise.

Education & Experience Requirements:
You should have a diploma or degree in the hospitality field along with previous experience in hotel reservations. You must be computer literate with excellent communication skills, both written and oral in English, while additional language skills are an asset.

Knowledge & Competencies:
The ideal candidate will be customer-focused, proactive, courteous, dynamic, and approachable. You will need to work effectively with a sense of professionalism and build effective relationships with both internal and external customers. You should be able to work independently within a structured environment and possess the following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

Join dLocal as a Compliance Officer!
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. By joining us, you will be part of an amazing global team that makes it happen in a flexible, remote-first dynamic culture with numerous benefits, including travel, health, and learning opportunities.

Responsibilities:
- KYC Onboarding:
Oversee the Know Your Customer (KYC) onboarding process for new customers in Saudi Arabia, ensuring compliance with regulatory requirements.
- Transaction Monitoring:
Implement transaction monitoring systems to detect and report suspicious activities, conducting periodic reviews for effectiveness.
- AML/CFT Compliance:
Serve as the primary point of contact for AML/CFT matters with in-depth knowledge of regulations, developing tailored policies.
- Regulatory Compliance:
Stay updated on the regulatory landscape and communicate changes to stakeholders.
- Remittance Compliance:
Develop compliance procedures for remittance and cross-border payments.
- Risk Assessments:
Conduct regular assessments to identify compliance risks and implement strategies.
- Reporting:
Report findings and compliance matters clearly to relevant stakeholders.
- Training and Awareness:
Provide training on compliance policies and foster a culture of compliance awareness.

Qualifications:
- Bachelor's degree in a relevant field; additional certifications (*, CAMS, ACAMS) are a must.
- 46 years of experience in consultancy, AML, transaction monitoring, and KYC within the financial services industry.
- Strong analytical and problem-solving skills.

What we offer:
- Remote work and flexible schedules.
- Learning and development access, including a Premium Coursera subscription.
- Language classes and social budget for team bonding.
Be part of a team that thrives on challenge and customer-centricity!

Overview
Rgheeb is seeking a dedicated and proactive Customer Service Representative to join our growing team. In this vital role, you will be responsible for providing exceptional service to our clients by addressing their questions, concerns, and needs related to our products and services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues or complaints effectively and efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Provide feedback and insights to the management team to help improve service quality.
• Stay informed about product features, promotions, and policies to provide accurate information.
• Collaborate with team members to develop best practices and enhance overall service delivery.
• Assist in training new team members as needed.

Requirements

• Previous experience in customer service or a related field is preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficient in using computer systems and customer management software.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• High school diploma or equivalent; higher education or relevant certifications are a plus.