Customer Complaints Clerk📣 Job Ad

Join Our Team as a Customer Service and Sales Specialist!
Are you ready to take your career to the next level? A leading company in the global sports clubs sector is seeking talented women for roles in customer service and sales in Riyadh.

Job Requirements:

• Saudi nationality
• Availability to start immediately
• Good command of English
• Minimum of two years experience in customer service and sales
• Previous experience in sports clubs and fitness is preferred

Work Details:

• 8 hours of work daily
• 6 days a week
• Weekly changing shifts

Join Almarai as a Customer Care Representative II
Almarai is the world’s largest vertically integrated dairy company and the region’s leader in food and beverage manufacturing and distribution. Headquartered in Saudi Arabia, our company ranks as the #1 FMCG Brand in the MENA region, employing over 40000 individuals and servicing approximately 220000 retail outlets across the GCC, Egypt, and Jordan. With a reported net income of SAR 231 Billion on sales of SAR 2097 Billion in 2024, we are committed to further growth and expansion.

About the role:
The Customer Care Representative II plays a crucial role in ensuring exceptional service delivery and customer satisfaction. As the primary point of contact for clients, this position manages customer inquiries and resolves service-related issues. You will work closely with our warehouse, transportation, and inventory teams to ensure timely execution of logistics operations. Additionally, the representative supports the invoicing process with the finance team to maintain accuracy and transparency in billing.

Requirements:

• Diploma or higher
• Minimum 12 years of experience in customer service or client relationship management within logistics, supply chain, or F&B
• Proficient in WMS, ERP, and CRM systems
• Fluency in English

What we offer:
Almarai offers a competitive package including generous leave, medical coverage, discretionary bonus, and opportunities for training and development. This is a fantastic opportunity to join a successful and expanding global business with an excellent remuneration and benefits package.

Join Our Team at CsMena!
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations.

Role Overview:
This full-time on-site position for a Customer Service Representative involves handling incoming and outgoing calls, resolving customer queries, ensuring client satisfaction, and providing exceptional service daily.

Key Responsibilities:

• Handle incoming and outgoing calls efficiently.
• Resolve customer queries and ensure satisfaction.
• Provide exceptional service to clients across various industries including E-commerce, healthcare, telecommunications, and hospitality.
• Maintain professionalism and quality in every interaction.

Qualifications:

• Language Skill: English B1 – B2.
• Minimum 1 year of experience in Customer Service.
• Excellent communication and interpersonal skills.
• Customer Satisfaction and Experience expertise.
• Ability to multitask and work under pressure.
• Knowledge of CRM systems and call center technology.
• A bachelor degree in Business Administration or a related field is preferred.
• Fully available for all shifts (247).

Join us to be part of a dynamic team where you can make a difference in customer service!