Customer Complaints Clerk📣 Job Ad

in Me'kaaz

3 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join Our Team as a Customer Service Representative!
Me’kaaz is a health-tech company committed to enhancing the care of elderly loved ones through innovative solutions. Our products, such as the Sanad and Neda’ bands, enable real-time health monitoring and effective communication between families and seniors.

Role Overview:
We are looking for a Customer Service Representative who will support both prospective and existing customers of Me’kaaz. The ideal candidate will:

Respond to customer inquiries via phone, email, live chat, and WhatsApp in both Arabic and English.
Guide customers through the setup and usage of Me’kaaz devices and applications.
Troubleshoot product-related issues and escalate technical problems to the relevant teams.
Follow up with customers to ensure resolution and satisfaction.

Qualifications:
The successful candidate should possess:

Fluency in Arabic and English (both written and spoken).
A minimum of 2 years of experience in customer service or technical support.
Strong communication and problem-solving skills.
Familiarity with CRM systems and basic troubleshooting of mobile applications is an advantage.
Flexible availability, including occasional evenings or weekends.

Application Process:
To apply, please send your CV and a brief cover letter to o@**************** with the subject line: Customer Service Representative – [Your Full Name], or fill out the easy-apply application on LinkedIn.

At Me’kaaz, we are dedicated to providing respectful support to our customers. If you have the drive to work in an innovative environment that values support and care, we encourage you to apply!

Requirements

Open for all nationalities
No experience required

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