Call Center Agent

Join United Motors Group as a Call Center Agent!
We are looking for enthusiastic individuals to provide top-notch customer service and support. In this role, you will:

• Answer inbound calls and assist customers with specific inquiries.
• Perform outbound calls for appointments, telemarketing, and surveys.
• Build customer interest in our services and products.
• Provide personalized customer service at the highest level.
• Update and maintain customer databases and systems.
• Assist in updating IVR recordings as needed.
• Carry out other duties as assigned.

What We’re Looking For:
Your skills and experience are crucial to our success:

• Basic computer knowledge and technological skills.
• Excellent verbal and written communication skills.
• The ability to manage difficult customer situations.
• Dependability and punctuality.
• Strong judgment and problem-solving abilities.
• A team player with a pleasant demeanor.

We value attention to detail and quality management. If you're ready to take on an exciting role with growth opportunities at a leading automotive company, apply now!

Join Rgheeb as a Call Center Representative!
Rgheeb is looking for enthusiastic and customer-oriented Call Center Representatives to join our innovative team. In this role, you will be the voice of our company, providing exceptional support to our clients and addressing their inquiries and concerns effectively.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Identify customer needs and provide accurate information and solutions to inquiries.
• Document customer interactions and maintain accurate records in our CRM system.
• Follow up on customer inquiries and ensure timely resolution of issues.
• Collaborate with team members to achieve performance targets and improve service quality.
• Stay updated on product knowledge and company policies to provide accurate assistance.
• Provide feedback to management regarding customer concerns and suggestions for service improvements.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication skills and a friendly, professional demeanor.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations and remain calm under pressure.
• Proficient in using computer systems and CRM software.
• Strong listening skills and a passion for helping others.
• High school diploma or equivalent; a degree in a related field is a plus.

Join Mandarin Oriental as a Call Center Agent!
Embark on a rewarding career with one of the world's most luxurious hotel brands. As a Call Center Agent, you will play a crucial role in delivering exceptional customer service and ensuring a seamless communication experience for our guests and colleagues.

Key Responsibilities:

• Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
• Greet all callers warmly and sincerely.
• Execute wake-up call procedures effectively, maintaining accurate records.
• Take and retrieve messages in an appropriate manner.
• Foster a collaborative working relationship with all departments.
• Manage and monitor telephone system problems effectively.
• Document all guest requests, complaints, and problems immediately for the resolution process.

Requirements:

• 02 years of experience.
• Strong communication skills in both languages.
• Only Saudi Nationals may apply.
• Flexibility for shifts is essential.