Customer Service Specialist

About OSUS

OSUS, established in Riyadh in 2006, is a real estate developer focused on commercial, residential, and mixed-use projects. The company emphasizes integration, innovation, thoughtful design, and modern technological solutions to enhance the end-user experience. OSUS believes in mixed-use developments as the future of urban planning, creating integrated environments that merge living, working, and entertainment facilities. This approach aligns with Saudi Arabia’s Vision 2030, aiming to develop real estate solutions that elevate the urban landscape and meet the ambitions of individuals and investors in Riyadh, Saudi Arabia.

About the Role

OSUS is seeking a Customer Service Specialist to join its team in Riyadh. This full-time role is designed for individuals with 0-1 years of experience who are committed to enhancing customer satisfaction and contributing to the company's strategic customer experience goals. The specialist will be responsible for managing customer interactions across various channels, addressing inquiries and complaints, and ensuring high-quality service delivery.

Key Responsibilities

• Participate in developing and implementing strategic customer experience management plans, specifically for customer service, in alignment with company objectives.
• Apply customer service strategies and methods to interact and communicate with customers through available channels, ensuring services meet customer needs and desires.
• Respond to customer inquiries and complaints, schedule responses, and assist in analyzing customer service performance. Recommend and implement corrective actions to resolve issues and reduce recurrence.
• Ensure all customer communication channels operate effectively and are up-to-date, facilitating professional and high-quality handling of inquiries, purchases, and complaints.
• Collect feedback and observations from customers before, during, and after the purchase process to ensure satisfaction and service quality.
• Contribute to developing and implementing comprehensive customer experience strategies and activities to attract new customers, retain existing ones, and achieve growth targets.
• Support brand building and campaigns by collecting customer feedback data in coordination with the marketing and other relevant departments.
• Build successful customer relationships by providing excellent service, resolving problems, measuring customer experience, and addressing shortcomings.
• Perform any other tasks assigned by the direct manager within the scope of work.

Qualifications and Requirements

• 0-1 years of experience in a customer service or related role.
• Ability to apply customer service strategies and communication methods effectively.
• Strong problem-solving skills and attention to detail for addressing customer inquiries and complaints.
• Proficiency in managing various communication channels and ensuring their effectiveness.
• Capability to collect and analyze customer feedback.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic real estate development company committed to innovation and customer satisfaction.