Host

Receiving Guests with a Warm Welcome: Greeting and welcoming guests in a friendly and respectful manner.

Managing Table Reservations: Taking reservations via phone or online and organizing them to ensure table availability.

Escorting Guests to Their Tables: Directing guests to their suitable seating places and providing menus.

Coordinating with the Service Team: Communicating with waitstaff and the kitchen to ensure service is delivered smoothly and on time.

Handling Guest Inquiries and Complaints: Listening to guest feedback and resolving any issues professionally.

Maintaining the Cleanliness of the Reception Area: Ensuring that the reception area and public spaces are clean and tidy.

Managing Phone and Email Communications: Responding to customer inquiries regarding reservations and special events.

Participating in Promoting Events: Informing guests about special offers or upcoming events at the restaurant.

Following Safety and Health Standards: Adhering to guidelines and regulations related to health and occupational safety.

Assisting in Training New Employees: Providing guidance and support for new employees to ensure their compliance with service standards.

Collecting Guest Feedback: Encouraging guests to provide feedback to improve service quality.