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**Job Title: Host / Hostess**

**Location:** [Workplace]

**Reports To:** [Direct Supervisor]

**Job Summary:**

The host/hostess greets guests at the restaurant or establishment and guides them to their seating areas. Contributes to providing a wonderful experience for customers by delivering professional and warm service. The role is vital in creating a positive first impression of the service.

**Main Responsibilities:**

1. **Greet Guests:**

- Welcome visitors with a smile and warm greeting.

- Confirm guest reservations and direct them to their tables.

2. **Manage Reservations:**

- Organize and update the daily reservation list to ensure efficient management of space.

- Handle special requests or changes to the reservation.

3. **Guide Guests:**

- Accompany guests to their seating and ensure their comfort.

- Provide menus for food or beverages and ensure their initial needs are met.

4. **Coordinate with Team:**

- Coordinate with staff in the department to ensure smooth service flow.

- Notify the manager or team of any issues or needs that guests may encounter.

5. **Handle Complaints:**

- Address guest inquiries or complaints professionally and effectively.

- Ensure that any issues are resolved quickly to maintain customer satisfaction.

6. **Monitor Seating:**

- Monitor the number of available or reserved tables to ensure effective space allocation.

- Ensure guest comfort throughout their stay.

7. **Maintain Order and Cleanliness:**

- Ensure cleanliness and maintenance of the reception and tables area.

- Assist in preparing and maintaining the area before and after customer service.

**Required Qualifications:**

- High school diploma or equivalent.

- Previous experience in hospitality or reception is a plus.

- Excellent communication skills and ability to handle customers.

- Ability to work under pressure and in a fast-paced environment.

- Good knowledge of reservation systems or hospitality-specific computer programs.

**Personal Attributes:**

- Friendly and polite personality.

- Ability to handle pressure and manage time effectively.

- Organizational skills and ability to work within a team.

- Ability to take initiative and solve problems.