Hotel Receptionist

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Greeting guests: Welcoming guests upon their arrival and providing necessary assistance.

2. Check-in and check-out procedures: Managing check-in and check-out operations accurately and swiftly.

3. Answering inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing bookings: Handling the reservation system, confirming and modifying bookings when necessary.

5. Problem solving: Addressing complaints and issues in a professional manner to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping records: Accurately documenting necessary information such as guest data and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.

- Excellent English language skills.

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and ensure adequate supplies.
• Supervise the maintenance and cleaning teams, ensuring high-quality work.
• Coordinate prompt repairs and maintenance tasks.
• Prepare and adhere to reports on property operations and guest feedback.
• Respond to guest requests professionally and in a timely manner.
• Provide a professional atmosphere by greeting visitors and managing calls.
• Handle incoming and outgoing mail and packages.
• Maintain the reception area's appearance.
• Assist with administrative tasks as needed.

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in Operations and Front Desk management, ideally in hospitality.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in property management systems.
• Ability to work independently in a fast-paced environment.

• Display a friendly and courteous demeanor in all interactions with guests and staff.
• Welcome and register hotel guests, fulfilling requests and adhering to credit policies.
• Handle key management and be familiar with room and rate availability.
• Process reservations, changes, and cancellations professionally.
• Manage guest luggage and coordinate with Guest Services and Concierge staff.
• Handle guest complaints and resolve issues with maturity.
• Utilize the hotel's computer system for daily operations.
• Complete key packets, handle check-outs, and manage cash transactions.
• Maintain confidentiality regarding guest and company information.