ICQA Supervisor

About the Role

Amazon Saudi Arabia is seeking an ICQA Supervisor for a full-time position in Riyadh. This role involves overseeing the planning and execution of ICQA functions, ensuring efficient resource management, and fostering a productive work environment within the facility.

Key Responsibilities

• Supervise daily activities, ensuring safety, quality, performance, and positive member experience in Inbound or Outbound FC operations.
• Define departmental requirements and expectations, promoting teamwork and open communication.
• Ensure adherence to safety procedures, document incidents, and advocate for safe working practices.
• Prioritize tasks to meet deadlines and adapt to ambiguity and change professionally.
• Drive results, proactively address obstacles, and ensure consistent enforcement of company policies.
• Source and integrate improvement ideas, sharing best practices across departments and shifts.
• Collaborate with HR, Facilities, Safety, and IT to secure project support and resources.
• Track production metrics, utilize data for continuous improvement strategies, and report findings to management.
• Assist in developing long-term operational strategic plans.
• Mentor, train, and develop team members to optimize performance and support individual growth.
• Recognize strong performance, provide coaching, and implement progressive discipline for underperformance.
• Propose and implement improvements in equipment and processing methods.
• Conduct daily and weekly timecard reviews to ensure pay accuracy.
• Perform other assigned duties with flexibility, including rotating shifts/departments and working extended hours and holidays as required. This includes arriving at least 30 minutes early and remaining at least 30 minutes after a shift for pass-downs, reports, and timecard reviews.

Leadership and Development

The ICQA Supervisor is responsible for planning beyond immediate needs, ensuring adequate resourcing for the function. This includes identifying training requirements, managing absence and performance, and continuously coaching and monitoring the department to cultivate a culture of productivity.

Required Qualifications

• Bachelor's degree.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to adapt to varying operational demands, including potential shift rotations and extended working hours.