IT Support Technician📣 Job Ad

Join Alesayi Holding as an IT Help Desk professional!
We are looking for enthusiastic individuals to provide exceptional technical support in a critical role within the IT services industry. This position is perfect for those with a strong background in IT support and a passion for assisting users.

Key Responsibilities:

• Provide first-line support for IT-related issues via phone, email, and in-person.
• Diagnose and resolve hardware and software problems for end-users.
• Install, configure, and maintain computer systems and peripherals.
• Document and track support requests using a ticketing system.
• Assist in the setup and maintenance of network equipment.
• Train users on new software and hardware functionalities.
• Collaborate with other IT team members to enhance service delivery.
• Ensure compliance with IT policies and procedures.
• Monitor and maintain IT inventory and asset management.
• Participate in IT projects and initiatives as required.

Preferred Candidate:

• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to work independently and as part of a team.
• Proactive attitude towards learning new technologies.
• Customer-focused approach with a commitment to service excellence.
• Adaptability to changing priorities and environments.
• Experience in a fast-paced IT support environment.
• Strong organizational skills and ability to manage multiple tasks.
• Willingness to work flexible hours if needed.
• Ability to handle stressful situations with professionalism.

Skills Required:

• Proficiency in Windows and Mac operating systems.
• Familiarity with networking concepts and protocols.
• Experience with ticketing systems and remote support tools.
• Knowledge of hardware troubleshooting and repair.
• Strong understanding of Microsoft Office Suite.
• Basic knowledge of cybersecurity principles.
• Ability to communicate technical information to non-technical users.
• Time management and multitasking capabilities.