IT Support Technician📣 Job Ad

Job Purpose
Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

Responsibilities:

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.

Language:
Arabic and English

Skills:
Working technical knowledge of network and PC operating systems, including Windows Workstations, Windows Servers, VMware, Linux. Extensive application support experience with IP Scanners, Repairing S/W tools and converters, Client Antivirus, Remote management Agents, Exchange Clients, VPN client connections, Client Firewalls. Working technical knowledge of current network hardware, protocols, and standards, including ADSL Modems and Routers, Wireless AP, Switches, Patch Panels, printers, and TCP/IP protocol.

Join Armada International Corporation as an IT Technician!
We are looking for a skilled IT Technician who will play a crucial role in providing technical support and maintaining our technology infrastructure. As part of our team, you will engage in a variety of tasks that ensure our systems are operating efficiently.

Key Responsibilities:
- Selecting, testing, and preparing equipment and tools for technical support and maintenance.
- Installing both copper and fiber optic cables.
- Setting up internal and external cameras and network points installation.
- Programming audio systems and welding fiber optic cables.
- Handling low-voltage electrical work and managing data cabinet connections.
- Closing data cabinets, installing patch panels, and performing necessary testing.
- Working with access control systems.

Qualifications:
- A professional degree or certifications in Information Technology.
- Technical competence alongside problem-solving abilities.
- Strong communication and teamwork skills.
- Proficiency in both Arabic and English.

Certifications:
- Network+ or A+ is required.

We are committed to providing a great working environment and opportunities for growth. If you meet the qualifications and are passionate about technology, we want to hear from you!

Join our team as an IT Support Specialist!
We are looking for a passionate individual who will provide excellent technical support and ensure seamless IT operations. You will collaborate with colleagues to resolve technical issues and enhance our IT infrastructure.

Key Responsibilities:

• Provide technical support to staff for hardware and software issues.
• Assist with the setup and configuration of new devices and systems.
• Monitor and maintain IT equipment and inventory.
• Follow up on IT support tickets and ensure timely resolution.
• Manage software installations and updates across the organization.
• Maintain documentation for IT processes and user guides.
• Provide training and support to employees on IT tools and systems.
• Collaborate with vendors for procurement and logistical support of IT supplies.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT support or a similar role.
• Strong troubleshooting skills and knowledge of operating systems.
• Proficiency in network configurations and hardware maintenance.
• Excellent communication and interpersonal skills.