Quality Specialist📣 Job Ad

First: Customer Service Department Tasks 1. Communicating with customers: • Responding to customer inquiries via phone, email, and social media. • Providing technical support and guidance to customers during the booking process. 2. Problem solving: • Handling customer complaints and resolving issues related to bookings or units. • Coordinating with internal teams and hosts to address any urgent matters. 3. Managing customer experience: • Ensuring customer satisfaction with the provided service. • Collecting feedback and evaluations from customers to improve the booking experience. Guidance and counseling: • Assisting customers in choosing the appropriate units according to their needs. • Providing tips and guidance on travel destinations and available services. Updating the database: • Recording customer and booking information in the systems. • Ensuring that the unit and available offers data are up to date. Monitoring the performance of hosts and units to ensure compliance with quality standards. Periodic reviews of customer data and evaluations. Conducting inspections • Visiting housing units to ensure they meet the required standards. • Reviewing images and advertisements of units posted on the platform Customer Service and Quality

Overview
Rgheeb is seeking a dedicated and proactive Customer Service Representative to join our growing team. In this vital role, you will be responsible for providing exceptional service to our clients by addressing their questions, concerns, and needs related to our products and services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues or complaints effectively and efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Provide feedback and insights to the management team to help improve service quality.
• Stay informed about product features, promotions, and policies to provide accurate information.
• Collaborate with team members to develop best practices and enhance overall service delivery.
• Assist in training new team members as needed.

Requirements

• Previous experience in customer service or a related field is preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficient in using computer systems and customer management software.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• High school diploma or equivalent; higher education or relevant certifications are a plus.

Join Our Team as a Personal Social Media Account Manager
Rgheeb is seeking a talented and dynamic Personal Social Media Account Manager to join our team. In this role, you will be responsible for managing and enhancing the online presence of our clients by creating engaging content, interacting with followers, and developing strategies to increase brand awareness and engagement across social media platforms.

Key Responsibilities:

• Develop and implement comprehensive social media strategies tailored to each client's needs.
• Create, curate, and manage engaging content across various platforms including Facebook, Instagram, Twitter, and LinkedIn.
• Monitor social media channels, respond to comments and messages, and engage with followers.
• Analyze and report on social media performance metrics, making recommendations for improvement.
• Stay up-to-date with the latest digital marketing trends, tools, and best practices.
• Collaborate with clients to ensure their brand voice and messaging are accurately represented.
• Plan and execute social media campaigns, contests, and promotions to drive engagement.

Requirements:

• Proven experience as a social media manager or in a similar role.
• Strong understanding of social media platforms and their respective audiences.
• Excellent written and verbal communication skills.
• Creative thinking with the ability to generate engaging content.
• Familiarity with social media analytics tools and reporting.
• Ability to work independently and manage multiple accounts simultaneously.
• Bachelor's degree in Marketing, Communications, or a related field is a plus.