Receptionist

We are Solitaire, the future destination for luxury and shopping. We are looking for ambitious talents who aspire to be part of our success.

We have a vacancy under the title (Guest Relations Specialist) that will undertake the following tasks:

• Providing exceptional customer service by answering questions, addressing concerns, and providing information related to the mall (such as store locations, events, and available services).

• Resolving basic customer issues such as lost and found, providing guidance, or handling minor complaints while escalating complex issues to the supervisor.

• Maintaining a positive interaction with visitors through clear communication, assistance, and problem-solving skills.

• Documenting details of visitor interactions and feedback by recording comments and notes.

• Assisting in collecting data and updating frequently asked questions based on visitor inquiries.

• Adhering to the procedures and protocols established in the mall to ensure a consistent experience for visitors.

• Completing assigned tasks on time and to a high standard, as directed by the customer service supervisor or other team members.

1. Welcoming customers warmly.
2. Coordinating bookings and organizing appointments accurately.
3. Enhancing customer experience by listening and providing solutions.
4. Always maintaining a smile and a positive spirit.
5. Assisting customers and dealing with any inquiries or emergencies with flexibility and tact.