Receptionist

Job Title: Receptionist and Appointment Scheduler - Beauty Clinic
Duties and Responsibilities:
• Welcoming with courtesy and professionalism and providing an outstanding experience.
• Responding to inquiries related to the clinic's services, scheduling, and managing appointments efficiently.
• Coordinating appointment schedules and ensuring they are organized in line with the doctors' and specialists' times.
• Accurately recording client information and maintaining the confidentiality of information.
• Providing basic information about beauty services and promotions.
• Following up on clients' appointments and communicating with them to confirm reservations or reschedule when necessary.
• Working on electronic booking programs or medical records used in the clinic.
Requirements:

• At least one year of experience in clinic reception, preferably in beauty clinics.
• A neat and professional appearance with excellent communication skills.
• The ability to deal politely and provide premium service.
• Proficiency in using computers and appointment management software.
• An intermediate level of English (spoken and written).
• The ability to work under pressure and efficiently prioritize tasks.

Working hours are 8 hours a day, 5 days a week.

• Ensure dealing with visitors and calls in a welcoming, kind, and professional manner, while trying to anticipate their needs as much as possible.

• Follow the security procedures for registering visitors and guests, and managing the visitor log in an Excel file.

• Manage and direct visitors arriving at the office, especially government officials, clients, suppliers, and other guests, including gathering the necessary information about the reason for their visit and informing the concerned person.

• Possess the necessary skills to handle any complaints from clients or visitors in a professional and respectful manner, and escalate them to the relevant person when necessary.

• Handle visitor badges, keep written records of visitors, issue temporary visitor badges, and ensure their return after the visit; in addition to controlling all entry doors and communicating with the security company in case of any issue.

• Manage the daily requests from on-site employees.

• Record, track, and update assistance requests related to equipment faults and required improvements, updating statuses as necessary.

• Manage and issue permanent and temporary badges, activating and distributing them.

• Maintain the file storage system in the reception and update it regularly according to CBRE procedures, complying with health and safety measures, reporting any hazards, and attending CBRE trainings.

• Receive all mail shipments and keep a record of all received shipments.

• Ensure compliance with the security and emergency procedures for clients at all times and actively participate in evacuating the building according to incident control procedures.

• Monitor attendance and absence records and regularly update the list.

• Collaborate with colleagues to share daily reports and information in a constructive manner.

Job Title: Receptionist at a Sushi Restaurant

Responsibilities:

• Welcoming Customers: Greet guests with a warm smile and create a welcoming atmosphere from the first moment.
• Processing Orders Professionally: Accurately receive customer orders and ensure they are delivered to the kitchen efficiently.
• Monitoring Delivery Time: Continuously coordinate with the kitchen team to ensure timely delivery of orders without delay.
• Ensuring Customer Satisfaction: Monitor the customer experience and respond quickly to any needs or inquiries.
• Managing the Reservation System: Organize reservations and oversee the seating schedule to ensure a smooth flow for customers.
• Effective Communication: Communicate clearly with the service and kitchen teams to ensure all special requests are met.
• Handling Complaints Professionally: Deal with any issues or complaints calmly and resolve them quickly.
• Maintaining Cleanliness in the Reception Area: Ensure that the reception area is always tidy and appealing to customers.
• Enhancing Product Knowledge: Familiarity with the menu and ingredients to provide recommendations to customers when needed.

Required Skills and Qualifications:

• Excellent Communication Skills: Ability to interact effectively with a diverse range of customers.
• Attention to Detail: Ensure accuracy in orders and delivery times.
• Strong Organizational Skills: Ability to manage multiple tasks in a fast-paced environment.
• Professional Appearance and Behavior: Maintain a neat appearance and a positive demeanor that reflects the restaurant's identity.
• Knowledge of Sushi and Japanese Cuisine: To enrich the customer experience with information when needed.
• Problem-Solving Ability: Handle challenges and difficult situations with confidence and professionalism.
• Proficiency in English or Other Languages: An added advantage for communicating with international customers.
• Previous Experience in Hospitality or Customer Service: Experience is preferred to enhance job performance.