About the Role: As a Reservations Agent at Mandarin Oriental, you will play a critical role in ensuring our guests have exceptional experiences from the moment they make their reservations. In this position, you will be responsible for handling all aspects of guest inquiries and reservations in a warm and professional manner.
Key Responsibilities:- Understand and comply with corporate policies and standard operating procedures.
- Answer the hotel’s main telephone line and connect guests and colleagues to the correct extensions.
- Process and confirm guest reservations for rooms, food and beverage, and spa services.
- Verify room availability and explain guarantee and cancellation policies to callers.
- Address guest questions regarding property facilities and services.
- Maintain knowledge of all hotel features, services, and hours of operation.
- Monitor customer satisfaction and resolve any issues.
- Ensure compliance with MOHG Social Media Policy and other hotel protocols.
Sustainability Initiatives: Engage in eco-friendly practices and educate guests and colleagues on sustainable initiatives to minimize the hotel’s environmental footprint.
About Mandarin Oriental: Mandarin Oriental Hotel Group operates some of the world’s most luxurious hotels, providing exceptional services and dining experiences. We are dedicated to partnering with our employees for their growth and fostering a positive working environment.
22 days ago
1,000 / Month
