Restaurant Manager

Job Overview:

The Restaurant Manager is responsible for the overall operation and success of the restaurant. This includes managing staff, ensuring high standards of service, maintaining inventory, overseeing budgets, and fostering a positive guest experience. 

Key Responsibilities:

• Staff Management:
• Interact frequently with Ownership of the restaurant to escalate issues and define corrective actions
• Supervise front of the house restaurant staff including waiters, receptionists and cleaners according to guidelines defined by the owners
• Support the schedule of the shifts and manage labor costs
• Motivate and inspire employees to maintain high levels of performance
• Conduct performance evaluations and provide feedback for improvement

• Customer Service:
• Ensure that guests have an exceptional dining experience according to the guidelines provided by the owner
• Address and resolve customer complaints or concerns in a timely and professional manner.
• Monitor the dining area to ensure service standards are met
• Maintain high standards of cleanliness and organization in the restaurant

• Operational Management:
• Oversee daily restaurant operations, including opening and closing procedures
• Ensure adherence to health and safety regulations
• Maintain inventory levels and place orders as necessary in particular with focus on beverages and drinks
• Manage beverage costs while maximizing profitability, scouting new suppliers 

• Financial Management:
• Analyze financial reports, including sales, labor costs, and profit margins and communicate those to the owners
• Control costs by tracking waste, inventory, and staffing needs
• Ensure accurate cash handling

• Marketing & Promotions:
• Collaborate with owners to develop and implement promotional campaigns to increase sales.
• Support the execution of special events, such as themed nights or private parties, to drive business.

• Vendor Relations:
• Establish and maintain relationships with suppliers and vendors

1. Mall stakeholders
2. Geidea
3. Food and Beverage suppliers
4. Marketing Agencies
5. Delivery Apps
6. Accounting Firms
7. HR firms

• Negotiate pricing and delivery schedules to ensure cost efficiency.
• Monitor stock levels and order supplies as needed