Retail Sales Manager📣 Job Ad

Join Sephora as a Retail Manager!
At Sephora, we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued and differences are celebrated. This role is crucial as it involves managing the customer experience, financials, and operations of stores across the Central Region.

Key Responsibilities:

• Deliver on sales and KPI performance targets.
• Ensure exceptional retail and operational standards across Sephora stores.
• Provide leadership and develop store teams to achieve performance objectives.
• Monitor and report on KPIs to identify improvement opportunities.
• Lead by example in enhancing customer service experience.

Store Management:

• Organize back-of-house operations in compliance with company policies.
• Maintain accurate inventory records and conduct regular stock takes.
• Optimize operations for productivity and efficiency.

People Development:

• Define and follow up on people development plans.
• Recruit, coach, and develop exceptional talent.
• Lead by example to drive service culture and customer engagement.

Skills and Experience Required:

• Minimum 3 years of experience in sales or operations within the beauty, retail, or hospitality industry.
• Strong leadership and management skills.
• Comprehensive knowledge of the beauty industry.
• Fluency in English; Arabic is a plus.

What We Offer:

• A dynamic work environment filled with talented individuals.
• Opportunities for continuous learning and career development.
• A culture that encourages creativity and innovation.

Sephora is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Our Team as a Retail Store Manager!
We are seeking a results-driven Retail Store Manager for our Riyadh location, responsible for overseeing the overall store management.

Key Responsibilities:

• Plan and direct the day-to-day operations of the store.
• Ensure sales targets are achieved through effective management of sales and services, store operations, and product management.
• Set clear objectives for the team and measure their performance using KPIs such as ATV, IPC, and conversion rates.
• Analyze weekly commercial reports and take necessary actions to maximize sales.
• Plan and coordinate any upcoming sales and promotional activities, ensuring stock availability and compliance with store requirements.
• Address and resolve any issues that arise from staff or customers, including complaints and grievances.
• Complete store administration and ensure adherence to company policies and procedures.
• Communicate stock replenishment needs to the Operations Manager and other relevant departments.
• Maintain high store standards and foster a positive working environment.
• Participate in the review of new concepts and assist in the opening of new stores.
• Demonstrate good judgment and make quick decisions when necessary.

Requirements:

• Proven experience as a retail store manager in Lifestyle Retail.
• Candidates must be currently located in KSA.

Overview
Rgheeb is seeking a dedicated and proactive Customer Service Representative to join our growing team. In this vital role, you will be responsible for providing exceptional service to our clients by addressing their questions, concerns, and needs related to our products and services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues or complaints effectively and efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Provide feedback and insights to the management team to help improve service quality.
• Stay informed about product features, promotions, and policies to provide accurate information.
• Collaborate with team members to develop best practices and enhance overall service delivery.
• Assist in training new team members as needed.

Requirements

• Previous experience in customer service or a related field is preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficient in using computer systems and customer management software.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• High school diploma or equivalent; higher education or relevant certifications are a plus.