Seller of Household Appliances and Tools📣 Job Ad

About HALA
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

The Job in a Nutshell
The Call Center Quality Specialist is responsible for evaluating and monitoring agent performance, ensuring compliance with quality standards and identifying improvement areas to enhance service delivery.

What You Will Do

• Monitor and review agent calls, chats, and emails to assess quality and adherence to service standards.
• Provide feedback to agents based on quality assessments and identify training needs.
• Collaborate with Team Leaders and Training Supervisors to address gaps and improve performance.
• Develop and maintain quality scoring metrics and documentation.
• Generate reports on quality performance and suggest initiatives for improvement.

What Are We Looking For

• Saudi National
• Bachelor’s degree in Business Administration, or equivalent fields of studies
• 2+ years of experience in a quality assurance role, preferably within a Contact Center.
• Attention to detail and strong analytical skills.
• Familiarity with CRM and Contact Center software and quality monitoring tools.
• Languages: English and Arabic

What We Offer You

• Inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including the potential for shares.
• Regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals.

Join us as we continue to support SMEs in their journey toward success and redefine the banking landscape with integrity and creativity.

Join Our Team as a Storekeeper!
We are excited to announce a job opening for the position of Storekeeper (Warehouse) in Riyadh. This role is essential for maintaining the efficiency of our warehouse operations, particularly in managing spare parts and workshop supplies. The ideal candidate will possess a strong background in inventory management and a keen ability to organize and track stock effectively.

Responsibilities:

• Manage the receipt and inspection of incoming spare parts and workshop materials.
• Ensure proper organization of warehouse stock for easy access and retrieval.
• Utilize inventory management systems to maintain accurate records of stock levels.
• Prepare and process orders for outgoing shipments of spare parts.
• Conduct regular stock audits to identify discrepancies and ensure accuracy.
• Collaborate with workshop teams to understand inventory needs and supply requirements.
• Maintain cleanliness and safety standards within the warehouse environment.
• Assist in training new staff on inventory control procedures and best practices.
• Report any inventory issues or damages to management promptly.

Preferred Candidate:

• Proven experience in warehouse operations, particularly with spare parts.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication skills, both verbal and written.
• Proficient in using inventory management software and tools.
• Physical stamina to handle lifting and moving of goods.
• Adaptability to a fast-paced work environment and changing priorities.

Join Our Team as a Graphic Designer!
Hamad M. Al Rugaib & Sons Trading Co. is seeking a creative Graphic Designer to deliver visually compelling designs that resonate with our audience. Your role will involve a variety of design projects, including books, magazines, product packaging, websites, and marketing materials.

Key Responsibilities:

• Document design briefs to keep clients and stakeholders informed.
• Develop project plans and budgets.
• Create innovative design concepts based on client needs.
• Edit design drafts based on feedback for final approval.
• Ensure graphics are visually appealing across multiple media.
• Collaborate with clients and team members, fostering strong professional relationships.
• Assist in training and managing the design team.
• Stay updated with design trends through workshops and publications.

Requirements:

• Bachelor's degree in Graphic Designing or related field.
• Minimum 3 years of experience in a relevant design role.
• Portfolio showcasing exceptional graphic design work.
• Knowledge of design software such as Adobe Illustrator and Photoshop.
• Ability to adapt and refine designs based on feedback.
• Excellent time management and communication skills.