Social Media Management Specialist

Customer service for restaurant branches:

              •            Responding to customer inquiries via phone or WhatsApp.

              •            Dealing with and solving customer issues to ensure their satisfaction.

              2.           Customer service (via phone or WhatsApp):

              •            Pre-subscription support: Providing customers with comprehensive information about available services and offering recommendations that suit their needs.

              •            Resolving issues during the subscription period: Following up on customer inquiries and addressing any problems they might face to ensure a smooth experience.

              •            Acting as a liaison between the client and the operations manager: Coordinating communication between customers and the operations manager to resolve issues that require administrative oversight.

              •            Surveying customer feedback two days before the subscription ends: Gathering customer opinions on their experience to improve service quality.

              •            Reminder for subscription renewal: Sending a reminder to customers three days before the end of the subscription to ensure service continuity.

              3.           Responding to customer calls:

              •            Following up on incoming calls from customers and receiving their inquiries via telephone.

Used programs:

              •            A dedicated application for handling WhatsApp and Instagram together to facilitate communication with customers via social media.

              •            A dedicated application for receiving phone calls through a unified number to facilitate the process of responding to customers.

Strong contract

Medical insurance

Employee registration with social insurance

Work / five days a week

Vacation / two days