Social Media Management Specialist

• Develop and implement a comprehensive social media strategy aligned with brand goals and seasonal campaigns.
• Identify target audiences and create tailored content plans for platforms.
• Stay up-to-date with social trends, platform updates, and competitor activity in the F&B space.
• Oversee content calendars, ensuring consistent, high-quality, brand-aligned posts.
• Coordinate with photographers, videographers, and graphic designers when needed.
• Write engaging copy that reflects the brand voice.
• Monitor and respond to customer inquiries, comments, and messages in a timely and professional manner.
• Identify and collaborate with food bloggers, influencers, and content creators.
• Track KPIs and analytics to evaluate performance and inform future strategies.
• Generate regular reports on engagement, reach, conversions, and campaign ROI.
• Use insights to optimize content, posting times, and ad performance.
• Work closely with marketing, PR, operations, and product development teams to align messaging and promotions.
• Support new restaurant launches, seasonal campaigns, and major events through targeted social campaigns.

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
• Proven experience (2-3 years) in social media marketing, preferably in F&B, catering, or delivery platforms.
• Ability to create and manage content strategies across Instagram, TikTok, Snapchat, and other relevant platforms.
• Strong understanding of Saudi delivery apps such as Jahez, HungerStation, TheChefz, etc., with experience managing storefront visuals and content.
• Skilled in planning content calendars, directing photo/video shoots, and writing creative bilingual captions.
• Familiarity with tools such as Meta Business Suite, CapCut, Canva, SEO and analytics platforms.
• Excellent Arabic and English communication and copywriting skills.
• A collaborative mindset with the ability to coordinate across departments and lead on content execution.
• Strong knowledge and experience in handling in-house ordering apps for F&B brands, including storefront visuals, campaigns, and copy updates.
• Familiar with Foodics and similar software.

We are a Saudi brand specialized in luxury socks and accessories. We launched from Riyadh in 2024. We focus on high quality and modern design to provide elegant products that suit fine taste, and we are about to start our operations by the end of 2025.

We are looking for a part-time remote freelancer to join our team, taking on customer service tasks and communicating with customers in a friendly and professional manner.

Tasks and Responsibilities:

•Responding to customer inquiries via WhatsApp, Instagram, and others in a personal and friendly manner.

•Tracking new orders on the Salla/Zid/Amazon/Noon platforms with limited permissions.

•Ensuring shipment of orders and coordinating with the shipping company or warehouse when necessary.

•Following up on incomplete orders and communicating with customers with reminder messages such as: "You forgot your cart."

•Offering simple incentive offers when needed to encourage order completion.

•Communicating with customers after the sale until the order is delivered or returned if necessary.

Requirements:

•Previous experience in customer service or communication via social media.

•Strong communication skills and a polite, friendly manner.

•Commitment to accurately tracking orders and coordinating with relevant parties.

•The ability to work remotely with flexibility and professionalism.

•Commitment to working 3-4 hours per day intermittently, with presence 3 days a week for task follow-up or as needed by agreement.

📌 Nature of the contract: Freelance for a period of 3 months, renewable.