Ticket Seller📣 Job Ad

Position Overview:
A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 2 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.

Key Responsibilities:
Daily Tasks:

Ticket Issuance:

• Process new ticket bookings for customers via phone, email, or in-person requests.
• Issue, reissue, and cancel tickets as per customer requests and company policy.
• Handle fare calculations and ensure accurate ticket pricing.

Customer Service:

• Address customer inquiries and resolve ticket-related issues.
• Provide travel information, including flight schedules, seat availability, and fare details.
• Assist customers with special requirements, such as meal preferences and seat assignments.

Backend Operations:

• Maintain and update booking systems with accurate customer information and travel details.
• Monitor and manage ticket inventories.
• Coordinate with airlines and other travel service providers.

Financial Transactions:

• Process payments and refunds for ticket purchases.
• Ensure proper documentation and record-keeping for all transactions.

Compliance and Documentation:

• Adhere to company policies and industry regulations regarding ticketing procedures.
• Prepare daily reports on ticket sales and other relevant metrics.

Monthly Tasks:

Reporting:

• Generate monthly sales reports, highlighting key performance indicators.
• Analyze sales trends and provide insights for improvement.

Training and Development:

• Participate in training sessions to stay updated on industry trends and company policies.
• Mentor junior staff and provide guidance on ticketing procedures and customer service.

Inventory Management:

• Conduct a monthly audit of ticket inventories and reconcile discrepancies.
• Coordinate with suppliers to ensure adequate stock levels.

Quarterly Tasks:

Performance Review:

• Review and evaluate personal and team performance against set targets.
• Identify areas for improvement and develop action plans.

Strategic Planning:

• Contribute to quarterly business planning sessions.
• Provide input on strategies to enhance customer satisfaction and increase ticket sales.

Market Analysis:

• Conduct market research to understand competitor strategies and market trends.
• Recommend adjustments to pricing and marketing strategies based on findings.

Qualifications and Skills:

Minimum of 2 years of experience in a ticketing or travel agency role.

Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.

Strong customer service and communication skills.

Detail-oriented with excellent organizational abilities.

Ability to work under pressure and handle multiple tasks simultaneously.

Basic accounting and financial transaction skills.

Knowledge of industry regulations and compliance requirements.

Join dLocal as a Compliance Officer!
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. By joining us, you will be part of an amazing global team that makes it happen in a flexible, remote-first dynamic culture with numerous benefits, including travel, health, and learning opportunities.

Responsibilities:
- KYC Onboarding:
Oversee the Know Your Customer (KYC) onboarding process for new customers in Saudi Arabia, ensuring compliance with regulatory requirements.
- Transaction Monitoring:
Implement transaction monitoring systems to detect and report suspicious activities, conducting periodic reviews for effectiveness.
- AML/CFT Compliance:
Serve as the primary point of contact for AML/CFT matters with in-depth knowledge of regulations, developing tailored policies.
- Regulatory Compliance:
Stay updated on the regulatory landscape and communicate changes to stakeholders.
- Remittance Compliance:
Develop compliance procedures for remittance and cross-border payments.
- Risk Assessments:
Conduct regular assessments to identify compliance risks and implement strategies.
- Reporting:
Report findings and compliance matters clearly to relevant stakeholders.
- Training and Awareness:
Provide training on compliance policies and foster a culture of compliance awareness.

Qualifications:
- Bachelor's degree in a relevant field; additional certifications (*, CAMS, ACAMS) are a must.
- 46 years of experience in consultancy, AML, transaction monitoring, and KYC within the financial services industry.
- Strong analytical and problem-solving skills.

What we offer:
- Remote work and flexible schedules.
- Learning and development access, including a Premium Coursera subscription.
- Language classes and social budget for team bonding.
Be part of a team that thrives on challenge and customer-centricity!