Ticket Seller📣 Job Ad
in Pinoy Tourism And Travels
5 days ago
5 days agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
Position Overview:
A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 2 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.
Key Responsibilities:
Daily Tasks:
Ticket Issuance: Customer Service: Backend Operations: Financial Transactions: Compliance and Documentation:
Monthly Tasks:
Reporting: Training and Development: Inventory Management:
Quarterly Tasks:
Performance Review: Strategic Planning: Market Analysis:
Qualifications and Skills:
Minimum of 2 years of experience in a ticketing or travel agency role. Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo. Strong customer service and communication skills. Detail-oriented with excellent organizational abilities. Ability to work under pressure and handle multiple tasks simultaneously. Basic accounting and financial transaction skills. Knowledge of industry regulations and compliance requirements.
A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 2 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.
Key Responsibilities:
Daily Tasks:
- Process new ticket bookings for customers via phone, email, or in-person requests.
- Issue, reissue, and cancel tickets as per customer requests and company policy.
- Handle fare calculations and ensure accurate ticket pricing.
- Address customer inquiries and resolve ticket-related issues.
- Provide travel information, including flight schedules, seat availability, and fare details.
- Assist customers with special requirements, such as meal preferences and seat assignments.
- Maintain and update booking systems with accurate customer information and travel details.
- Monitor and manage ticket inventories.
- Coordinate with airlines and other travel service providers.
- Process payments and refunds for ticket purchases.
- Ensure proper documentation and record-keeping for all transactions.
- Adhere to company policies and industry regulations regarding ticketing procedures.
- Prepare daily reports on ticket sales and other relevant metrics.
Monthly Tasks:
- Generate monthly sales reports, highlighting key performance indicators.
- Analyze sales trends and provide insights for improvement.
- Participate in training sessions to stay updated on industry trends and company policies.
- Mentor junior staff and provide guidance on ticketing procedures and customer service.
- Conduct a monthly audit of ticket inventories and reconcile discrepancies.
- Coordinate with suppliers to ensure adequate stock levels.
Quarterly Tasks:
- Review and evaluate personal and team performance against set targets.
- Identify areas for improvement and develop action plans.
- Contribute to quarterly business planning sessions.
- Provide input on strategies to enhance customer satisfaction and increase ticket sales.
- Conduct market research to understand competitor strategies and market trends.
- Recommend adjustments to pricing and marketing strategies based on findings.
Qualifications and Skills:
Requirements
- Requires 0-1 Year experience
