Reservations Agent📣 Job Ad
in Edge By Rotana
9 days ago
9 days agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
Join Our Team!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Key Responsibilities:
Qualifications:
Position Requirements:
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Key Responsibilities:
- Process and confirm guest room reservations made by clients via phone, letter, or fax.
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
- Stay updated with all promotions in and around the hotel, following established procedures for processing room reservations, rates, confirmations, and hotel facilities.
- Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
- Ensure all incoming calls are answered according to Rotana standards, and check constantly the incoming e-mails.
- Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.
Qualifications:
- A diploma/degree within the hospitality field with previous experience in hotel reservations.
- Proficient in computer tasks and possess excellent communication skills, with proficiency in English; additional language skills are an asset.
Position Requirements:
- Customer-focused with a proactive personality.
- Ability to work independently while establishing effective relationships with both internal and external customers.
- Competencies in teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.
Requirements
- Open for all nationalities
- Requires 0-1 Year experience
