Receptionist📣 Job Ad

Join Grand Millennium Tabuk as a Front Desk Agent! As a Front Desk Agent, your role is vital in providing a warm and welcoming experience to our guests during their stay. You will primarily focus on efficiently handling check-in and check-out processes, responding to guest inquiries, and ensuring a smooth and positive experience throughout their visit.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel\'s policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Join Hilton as a Housekeeping Team Leader! In this vital role, you will oversee all housekeeping operations to ensure a fantastic Guest and Member experience. You will be responsible for evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:

• Oversee all housekeeping and laundry operations.
• Evaluate guest satisfaction and monitor trends for continuous improvement.
• Manage departmental budgets through effective cost controls.
• Set targets, work schedules, and policies.
• Inspect fixtures and appliances to ensure compliance with standards.
• Train and monitor the Housekeeping/Laundry Team's performance.
• Maintain good communication with internal and external stakeholders.
• Manage staff performance within company policies.
• Recruit and develop the Housekeeping/Laundry team.

Requirements:

• Housekeeping/laundry experience in a managerial or supervisory role.
• Proven track record of managing a large team.
• High school diploma or equivalent.
• Excellent leadership and communication skills.
• Ability to work under pressure with a commitment to customer service.
• IT proficiency and intermediate computer skills.

At Hilton, we strive to create remarkable hospitality experiences for our guests. Come be part of our team and help us fill the earth with the light and warmth of hospitality!

Join Hilton as a Guest Operations Manager! In this pivotal role, you will supervise the Front Office Team to ensure our guests enjoy an exceptional experience from check-in to check-out. What You Will Be Doing:

• Oversee Front Office operations, maintaining high standards.
• Evaluate guest satisfaction, focusing on continuous improvement.
• Manage bookings, maximizing room occupancy at best rates.
• Set objectives, work schedules, budgets, and procedures.
• Monitor the performance of Front Office Team Members through training and teamwork.
• Ensure Team Members possess up-to-date knowledge of hotel offerings and the local area.

What We Are Looking For: You should hold a degree or diploma in Hotel Management and have at least 3 years of supervisory experience in the hotel or related sectors. Strong interpersonal, leadership, and commercial awareness skills are essential. Familiarity with Property Management Systems is an advantage. Join us in creating remarkable hospitality experiences!