Customer Complaints Clerk📣 Job Ad

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

About the Role:
The ideal candidate will exhibit high standards and excellent communication skills, with the ability to take initiative and prioritize daily tasks. A strong ability to meet tight deadlines will ensure your success in this multi-faceted role.

Responsibilities:

• Handle and coordinate active calendars
• Schedule and confirm meetings
• Ensure file organization based on office protocol
• Provide ad hoc support around the office as needed

Qualifications:

• Bachelor's degree or equivalent experience
• Strong interpersonal, customer service, and communication skills
• Ability to multitask
• Proficient in Microsoft Office suite

Join Faisal Abdullah bin Saedan Company for Investment and Real Estate Development as a Sales Manager!
We are seeking a dedicated Sales Manager for the Western Region to drive our sales efforts in Jeddah, Taif, and surrounding areas. As a leader in the real estate sector, we pride ourselves on innovative projects and commitment to quality.

Key Responsibilities:

• Lead and motivate the sales team to achieve sales objectives.
• Develop and implement sales strategies to ensure sustainable growth.
• Monitor sales performance and prepare periodic reports for management.
• Establish strong relationships with existing clients while attracting new customers.
• Analyze the market and competitors to identify new business opportunities.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Saudi nationality is required.
• Minimum of 2 years of experience in the real estate sector.
• At least 4 years of experience in sales.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and negotiation skills with the ability to build effective professional relationships.