Airport Greeter (Saudi National Only)

About Accor

Accor is expanding its presence into the Kingdom of Saudi Arabia with FAENA The Red Sea. This new development aims to establish a world of hospitality through thoughtful design and authentic experiences. The company focuses on creating spaces that blend art, culture, and community, driven by collaboration and a sense of purpose.

Role Summary

The Airport Greeter (Saudi National Only) is responsible for providing a welcoming and luxurious experience for guests arriving at and departing from the airport. This full-time role ensures a seamless first and last impression of FAENA, The Red Sea, by assisting with various airport procedures and coordinating guest transfers according to ultra-luxury hospitality standards. The position requires 1-3 years of experience in a relevant field.

Key Responsibilities

• Welcome guests at the airport with a professional and personalized greeting.
• Assist guests with arrival and departure procedures to ensure a smooth airport experience.
• Identify and escort VIP guests, ensuring priority handling and special attention.
• Coordinate guest transfers between the airport and the resort, including transportation arrangements.
• Assist with luggage handling and ensure safe transfer of guest belongings.
• Liaise with airport authorities, immigration staff, and transportation providers as needed.
• Monitor flight arrivals and departures for timely coordination of guest services.
• Communicate guest arrivals, delays, or special requirements to the resort team.
• Provide accurate information about resort transfers, timing, and services.
• Handle guest inquiries, concerns, or last-minute changes with professionalism.
• Ensure all meet-and-greet signage, materials, and welcome setups are prepared.
• Maintain a polished and professional appearance consistent with luxury hospitality standards.
• Support VIP protocols and ensure discreet, personalized service for high-profile guests.
• Coordinate closely with Concierge, Transportation, and Front Office teams.
• Ensure guest privacy, confidentiality, and security at all times.
• Maintain a calm and organized presence in busy airport environments.
• Report operational issues, delays, or incidents promptly to management.
• Deliver a seamless transition from airport arrival to the resort experience, reflecting FAENA The Red Sea’s luxury standards.

Qualifications and Experience

• 1-3 years of experience in a hospitality or guest service role.
• Demonstrated ability to provide attentive, professional, and personalized guest service.
• Strong organizational and communication skills.
• Ability to maintain composure and efficiency in a dynamic airport environment.
• Commitment to upholding ultra-luxury hospitality standards.

Application Information

This is a full-time position for Saudi Nationals only. Salary details will be discussed during the interview process.