Captain Bellstand

About the Captain-Bellstand Role

Marriott Hotels & Resorts is seeking a Captain-Bellstand for a full-time position. This role involves providing comprehensive guest services, including assistance with luggage, transportation arrangements, and information regarding property amenities and local attractions. The Captain-Bellstand also supports management in departmental operations and staff development.

Key Responsibilities

• Greet guests, provide information on property amenities, services, hours of operation, and local points of interest.
• Assist guests and visitors with entering and leaving the property, including opening doors and helping with luggage.
• Transport guest luggage to and from rooms or designated bell areas, and assist with loading/unloading luggage from vehicles.
• Provide directions and arrange transportation services (*, taxi, shuttle, limousine), recording advance requests as needed.
• Dispatch bell staff or valet staff and communicate parking procedures to guests.
• Follow up with guests to ensure satisfaction with requests or problem resolution.
• Serve as a departmental role model, assisting management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Maintain positive working relationships, adhere to company policies, and report accidents or unsafe conditions.
• Ensure a clean and professional appearance, maintain confidentiality, and acknowledge all guests with genuine appreciation.
• Communicate clearly and professionally, answer telephones appropriately, and comply with quality assurance standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capacity to move at a speed required to respond to work situations (*, run, walk, jog).
• Capability to stand, sit, or walk for extended periods or an entire shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and over 75 pounds with assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• Education: High School diploma or * equivalent is preferred.
• Related Work Experience: At least 1 year of related work experience is preferred.
• Supervisory Experience: Less than 1 year of supervisory experience is preferred.
• Experience Required: 0-1 years.