Cluster Reservations Agent Saudi National

About the Role

St. Regis is seeking a Cluster Reservations Agent - Saudi National to manage all reservation requests, changes, and cancellations. This full-time role involves identifying guest needs, determining appropriate room types, and ensuring availability and correct rates. The agent will be responsible for explaining policies and accommodating special requests while maximizing revenue through effective sales techniques.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests accurately.
• Answer questions regarding property facilities/services and room accommodations.
• Apply sales techniques to maximize revenue.
• Input and access data within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, wholesale reservations) by inputting the correct code and rate.
• Follow proper escalation procedures when addressing guest concerns.

Operational Standards and Guest Relations

• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Ensure confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests in accordance with company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate using clear and professional language and appropriate telephone etiquette.

Team Collaboration and Workplace Conduct

• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals.
• Listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Execute other reasonable job duties as requested by Supervisors.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. This role is open to Saudi Nationals. St. Regis, as part of Marriott International, is committed to being an equal opportunity employer, valuing diverse backgrounds and experiences.

About St. Regis Hotels & Resorts

St. Regis Hotels & Resorts delivers exquisite experiences across more than 50 luxury hotels and resorts globally. Since its inception with The St. Regis hotel in New York, the brand has maintained a commitment to bespoke and anticipatory service, provided by gracious hosts who combine classic sophistication with modern sensibility, including signature Butler Service. Joining St. Regis means becoming part of the Marriott International portfolio of brands.