Cluster Reservations Agent📣 Job Ad

Role Overview

Hilton is seeking a Cluster Reservations Agent to join its team in Makkah. This full-time role is central to managing guest bookings and supporting the hotel's sales efforts. The agent will be responsible for ensuring accurate and professional handling of all reservation inquiries, contributing to a seamless guest experience.

Key Responsibilities

• Provide professional customer service by responding promptly to inquiries from guests and team members.
• Convert guest inquiries into confirmed individual bookings.
• Record and process all reservations with accuracy and attention to detail.
• Maximize room sales through proactive selling techniques, promoting hotel services and upgrades.
• Support sales efforts by responding to sales inquiries and identifying potential leads for future business opportunities.

Required Qualifications and Experience

Candidates should possess 0-1 years of experience in a relevant field. At Hilton, success is guided by core values, and we seek individuals who demonstrate:

• A commitment to hospitality.
• The ability to act with integrity and consistently do the right thing.
• Capacity for inspiring others through leadership.
• A belief in teamwork to achieve optimal outcomes.
• A strong sense of ownership and accountability.
• A focus on the present, bringing urgency and discipline to every task.

About Hilton

Hilton is a global leader in hospitality, having welcomed over 3 billion guests worldwide. The company is recognized for its workplace culture, earning repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton supports team members' career journeys, whether they are starting their career or exploring new opportunities.

Work Type and Location

This is a full-time position based in Makkah, Saudi Arabia. The role operates within a hotel environment, focusing on guest services and reservations.

Application Information

Interested candidates are encouraged to apply for this role. Further details regarding the application process will be provided.