Customer Complaints Clerk📣 Job Ad

QA Tester experienced with Arabic apps

Overview

Atheal is on a mission to make health more understandable, approachable, and personalized—starting with lab testing and expanding into full‑spectrum health insights. As a Senior Product Designer on our growing team, you’ll shape the end‑to‑end experience that turns complex bio‑data into clear, motivating guidance for everyday people. From high‑level product strategy through polished UI, you’ll translate science into simple, elegant flows that help users feel confident and in control of their health journey.

We are looking for an experienced QA Engineer to thoroughly test our web and mobile platforms. Testing must be performed on real devices to ensure accuracy and reliability.

The ideal candidate will have a strong background in manual and automated testing, particularly with iOS and web applications. Familiarity with Arabic apps is essential to effectively validate content and localization.

Responsibilities:

Perform detailed manual and automated testing on web and iOS applications using real devices.

Develop, execute, and maintain automated test scripts for web and mobile platforms.

Identify, document, and track software defects clearly and comprehensively.

Collaborate closely with the development team to ensure timely resolution of issues.

Validate data consistency and application functionality across different devices and browsers.

Ensure compliance with security standards and best practices (HIPAA/GDPR).

Maintain thorough documentation of test cases, test scenarios, and test plans.

Requirements:

Proven experience testing on real iOS devices and multiple web browsers.

Strong automation testing experience for both web and iOS applications.

Familiarity with Arabic apps testing.

Familiarity with automation frameworks and tools (*, Selenium, Appium, Cypress).

Experience documenting bugs clearly and effectively (*, Jira).

Understanding of security best practices in testing, including access controls and data encryption.

Good communication skills, capable of working collaboratively in a remote setting.

Bonus Skills:

Experience with CI/CD integration for automated testing.

Familiarity with health-tech or regulated industries (*, HIPAA, GDPR).

What We Offer:

An opportunity to contribute to an innovative health-tech product with a growing, dynamic team.

Ongoing, long-term collaboration if there's a good fit.

Important: The profile submitting the bid must be the one performing the work and attending interviews. Please clearly advise your specific experience in web and iOS automation testing in your proposal.

Why Join Atheal?

Passionate design team: Collaborate daily with a mission‑driven design crew that loves to experiment, iterate, and learn together.

Product ownership: Work directly with the founding team- your design decisions drive v1 and future iterations.

Career growth: Shape and expand our design practice with clear pathways into lead or specialized senior roles as we scale.

Note: Short take‑home assignment (~8 hrs) required after the portfolio stage; we’ll share full details in advance.

Excited to create health products people actually love using? Apply with your portfolio and a short note on why this mission resonates with you.

Customer Success Virtual Assistant

You’ll be on the front lines of member engagement, acting as a critical bridge between our team and community. Your responsibilities will range from onboarding support and follow-ups to lab coordination, admin tasks, and collecting user insights—making sure nothing slips through the cracks and every user feels supported and empowered.

Responsibilities

User Onboarding & Ongoing Support

• Help new users sign up, complete their health profiles, book lab tests, and understand next steps.
• Send timely, personalized reminders to users who haven’t completed key actions (*, uploading lab results, starting their plan).
• Host onboarding calls (Zoom or Google Meet) when needed to explain the process, lab prep, and what users can expect in their personalized health plan.
• Respond to inquiries via WhatsApp or email with clarity, professionalism, and empathy.
• Escalate only when necessary and keep internal communication focused and efficient.

Lab Coordination

• Confirm the test booking.
• Confirm that test results are delivered on time and uploaded correctly into user records.
• Act as a liaison between users and lab partners to ensure clarity and coordination.

Customer Feedback & Testimonials

• Send post-plan surveys to gather feedback and track user satisfaction.
• Follow up to collect testimonials, Net Promoter Scores (NPS), or referrals.
• Identify patterns in feedback and report key themes to product, content, or clinical teams

Admin & Knowledge Tasks

• Keep the CRM and internal dashboards up to date with user progress and notes.
• Help build and maintain a dynamic FAQ or Help Center based on real user questions and needs.

Requirements

• Warm, empathetic, and professional communication skills—written and verbal.
• Organized, detail-oriented, and self-motivated with the ability to handle multiple users and priorities.
• Comfortable using: Meta Business Suite, WhatsApp Business, Google Workspace, Zoom, Calendly, CRMs, and other digital tools.

Bonus if You…

• Have experience with medical practices, wellness brands, or telehealth services
• Are familiar with lab testing workflows or preventive health basics (we’ll train you either way).
• Have previously supported a doctor, founder, or customer-facing team.

Senior Product Designer

Overview

Atheal is on a mission to make health more understandable, approachable, and personalized—starting with lab testing and expanding into full‑spectrum health insights. As a Senior Product Designer on our growing team, you’ll shape the end‑to‑end experience that turns complex bio‑data into clear, motivating guidance for everyday people. From high‑level product strategy through polished UI, you’ll translate science into simple, elegant flows that help users feel confident and in control of their health journey.


Responsibilities

Product Strategy & Vision
• Partner with product, clinical, and engineering leads to define experience pillars, success metrics, and long‑term design roadmaps.

User Research
• Plan and run discovery interviews, usability tests, and concept validation sessions (remotely and in‑person across KSA). Synthesize insights into actionable design opportunities.

End‑to‑End Design
• Own flows from low‑fi sketches to high‑fi, dev‑ready specs in Figma. Scope includes onboarding, lab‑booking, results dashboards, personalized plans, admin and engagement features.

Design Systems
• Establish and maintain Atheal’s cross‑platform design system (tokens, components, accessibility guidance, Arabic/English localization).

Collaboration & Handoff
• Work daily with engineers to ship polished experiences; create interactive prototypes, annotations, and acceptance criteria that keep scope clear and velocity high.


Requirements
35 years of end‑to‑end product design experience (preferably in health, wellness, or data‑heavy SaaS).
Portfolio showcasing shipped iOS/Android and web products that balance business goals, data visualization, and delightful UX.
Expert in Figma (autolayout, variants) plus proficiency with prototyping tools.
Native Arabic speaker with fluent English proficiency (our products localize for GCC markets).
Deep understanding of accessibility, WCAG, and best practices for bi‑directional (LTR/RTL) interfaces.
Comfortable leading research, facilitating workshops, and presenting to exec/clinical stakeholders.
Based in Riyadh or elsewhere within Saudi Arabia.

Bonus If You…
Have experience in branding and graphic design.
Have experience with motion/animation or videography
Have worked in a fast‑moving seed/Series‑A startup environment.
Are passionate about preventive health.


Why Join Atheal?

Passionate design team: Collaborate daily with a mission‑driven design crew that loves to experiment, iterate, and learn together.
Product ownership: Work directly with the founding team- your design decisions drive v1 and future iterations.
Career growth: Shape and expand our design practice with clear pathways into lead or specialized senior roles as we scale.

Note: Short take‑home assignment (~3 hrs) required after the portfolio stage; we’ll share full details in advance.

Excited to create health products people actually love using? Apply with your portfolio and a short note on why this mission resonates with you.