Customer complaints clerk Jobs in Saudi Arabia

More than 44 Customer complaints clerk Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

Mohammed Alusaifer Company for Development and Real Estate Investment

Full-time
Join Our Team as a Customer Services Specialist
At Mohammed Alusaifer Company for Development and Real Estate Investment, we pride ourselves on delivering exceptional customer experiences. We are seeking a dedicated Customer Services Specialist to join our team in Aţ Ţā’if, Makkah. In this role, you will be the first point of contact for our valued guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Respond to customer inquiries in a timely and effective manner.
  • Ensure a smooth check-in and check-out process.
  • Keep the Customer Service Manager informed of any relevant guest feedback or issues.
  • Maintain a high level of customer service at all times.
  • Attend training sessions and assist in developing the night team as necessary.
  • Utilize sales techniques to promote hotel services and amenities.
  • Adhere to all resort policies regarding cash handling and payment methods.
  • Comply with resort security and fire regulations, as well as all health and safety legislation.
  • Assist other departments as needed.

Qualifications:
  • Strong communication skills.
  • Commitment to providing high-level customer service.
  • Ability to remain calm and efficient with attention to detail.
  • Capability to multitask while maintaining a positive attitude when dealing with guests.
  • Able to work both independently and as part of a team.
  • Advanced technological proficiency.

breifcase0-1 years

locationMakkah

23 days ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

ALJABR FINANCE

Full-time
Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:
  • Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
  • Ensure all services are provided completely and in full compliance with applicable rules and regulations.
  • Respond accurately and thoroughly to customer inquiries and requests.
  • Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
  • Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
  • Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
  • Implement customer care department policies and procedures in daily operations.
  • Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
  • Participate in initiatives to improve the customer experience and contribute to service development campaigns.
  • Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
  • Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:
  • Excellent Communication Skills – Clear, professional verbal and written communication.
  • Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
  • Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
  • Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
  • Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
  • Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
  • Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
  • Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
  • Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
  • Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
  • Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
  • Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

breifcase0-1 years

locationDammam

28 days ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

ALJABR FINANCE

Full-time
Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:
  • Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
  • Ensure all services are provided completely and in full compliance with applicable rules and regulations.
  • Respond accurately and thoroughly to customer inquiries and requests.
  • Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
  • Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
  • Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
  • Implement customer care department policies and procedures in daily operations.
  • Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
  • Participate in initiatives to improve the customer experience and contribute to service development campaigns.
  • Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
  • Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:
  • Excellent Communication Skills – Clear, professional verbal and written communication.
  • Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
  • Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
  • Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
  • Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
  • Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
  • Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
  • Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
  • Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
  • Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
  • Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
  • Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

breifcase0-1 years

locationDammam

28 days ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job AdNew

Makkah Park Medical Clinics

SR 4,500 / Month dotFull-time
مسمى الوظيفة: أخصائي خدمة عملاء

وصف الوظيفة: دور أخصائي خدمة العملاء يتضمن وضع وتحديد مؤشرات ومعايير الأداء والجودة في خدمة العملاء، بالإضافة إلى المشاركة في وضع وتحديث إجراءات وأدلة خدمة العملاء. تشمل المهام تطوير برامج لتعزيز جودة ومهنية أنظمة خدمة العملاء، تحليل نقاط القوة والضعف في الأنظمة الحالية، وإعداد الوثائق والتقارير المتخصصة في مجال خدمة العملاء.

الواجبات والمهام الرئيسية:
  • إجراء الدراسات والتحاليل المتخصصة لتحديد مؤشرات الأداء ومعايير الجودة.
  • تحديث إجراءات وأدلة خدمة العملاء لضمان فعالية وكفاءة التواصل مع العملاء.
  • تطوير برامج مبتكرة لضمان تلبية احتياجات العملاء.
  • تحليل بيانات تقييم رضا العملاء وتحديد الأنماط التكرارية لمحتوى الشكاوى.
  • إعداد الوثائق والتقارير المتعلقة بخدمة العملاء.

المؤهلات:
  • بكالوريوس في الإعلانات والاتصالات التسويقية، العلاقات العامة، خدمات العملاء، أو السكرتارية التنفيذية.

الخبرة المطلوبة: 2 سنوات في مجال خدمة العملاء، مع تفضيل الخبرة في المجال الطبي.

المهارات:
  • خدمة العملاء: متقدم
  • قياس آراء العملاء: متقدم
  • إدارة تجربة العميل: متقدم

اللغات:
  • العربية: متقدم
  • الإنجليزية: متقدم

breifcase0-1 years

locationMakkah

about 19 hours ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job AdNew

Advanced Data Systems

Full-time
About the Job:
As a Customer Services Specialist at Advanced Data Systems, you will play a crucial role in managing all aspects of human resources and employee affairs. Your primary responsibility will be to ensure that our work environment evolves in line with our growing workforce and adheres to all legal requirements set forth by the Ministry of Human Resources and Social Development.

Key Responsibilities:
  • Employee Management: Maintain and update employee files regularly; coordinate annual and sick leave; and provide clear communication and instructions to all employees.
  • Compliance: Stay updated on labor laws; respond to employee inquiries regarding labor updates; ensure compliance with Saudi labor regulations; and handle negotiations related to contracts.
  • Recruitment and Hiring: Advertise job vacancies; collect, screen resumes; and coordinate interviews.
  • Documentation: Send reminders regarding official holidays and ensure timely notifications are communicated effectively.
  • New Employee Orientation: Develop and implement orientation and training programs for newcomers, ensuring a smooth integration into the company.

Qualifications:
  • Saudi nationality (mandatory).
  • Bachelor’s degree or diploma in Business Administration, Human Resources, or a related field.
  • No prior experience required.
  • Proficiency in Microsoft Word and Excel.
  • Strong negotiation skills and good understanding of labor laws.
  • Excellent verbal and written communication skills.

breifcase0-1 years

locationRiyadh

about 19 hours ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job AdNew

ABYAT

Full-time
Join ABYAT – Your Gateway to a Career in Retail Excellence

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22000 products across 22000 square meters of space. Since our launch in September 2005, we've focused on delivering an unmatched customer experience, both in-store and beyond.

Position Title: Contact Center Agent
Employment Type: Full-time | Location: Dammam, Saudi Arabia

Job Purpose
As a Contact Center Agent at ABYAT, you will handle customer interactions through inbound and outbound phone calls. Your role is essential in delivering a smooth, efficient, and professional service experience that reflects ABYAT’s commitment to customer satisfaction.

Key Responsibilities
  • Handle a high volume of inbound and outbound calls in a courteous and professional manner.
  • Listen actively to customer inquiries, concerns, or complaints and provide clear solutions.
  • Log call details and maintain accurate customer records using CRM tools.
  • Coordinate with other departments to resolve issues and follow up on service requests.
  • Meet daily service targets related to call handling, customer satisfaction, and quality.
  • Participate in training programs and stay updated with company policies and procedures.

Qualifications
  • High school diploma or equivalent; further education is a plus.
  • 13 years of experience in a contact center or customer service environment.
  • Excellent verbal communication and listening skills.
  • Familiarity with CRM systems and call handling tools.
  • Ability to multitask, stay calm under pressure, and manage time efficiently.
  • Fluency in Arabic; English proficiency is preferred.

Why Join Us?
  • Join one of the region’s most respected retail brands.
  • Work in a structured, team-oriented environment.
  • Enjoy professional development and career advancement opportunities.

Apply now and be the voice of ABYAT, delivering service that makes a difference.

breifcase0-1 years

locationDammam

7 days ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job Ad

Farza glasses, Al-Bala commercial establishment

SR 4,000 / Month dotFull-time
مسمى الوظيفة: أخصائية خدمة العملاء

نظرة عامة:
تسعى نظارات فرزة التابعة لمؤسسة البلاع التجارية للبحث عن أخصائية خدمة عملاء متميزة ومؤهلة للانضمام إلى فريق العمل في فرع نظارات فرزة. سنقوم بتطوير وتحسين تجربة العملاء من خلال وضع معايير أداء واضحة وضمان جودة خدمة العملاء.

المهام الأساسية:
  • تحديد مؤشرات الأداء ومعايير الجودة في خدمة العملاء.
  • المشاركة في تحديث إجراءات وأدلة خدمة العملاء.
  • تطوير برامج لتحسين جودة نظام خدمة العملاء.
  • تحليل البيانات لتحسين رضا العملاء وكفاءة الخدمة المقدمة.
  • إعداد التقارير المتخصصة وعرضها للمعنيين.

المؤهلات المطلوبة:
  • بكالوريوس في مجال ذو صلة مثل العلاقات العامة أو خدمات العملاء أو الإعلان.
  • خبرة لا تقل عن سنة في مجال خدمة العملاء.

المهارات المطلوبة:
يجب أن تكون لديك مهارات متقدمة في:
  • خدمة العملاء
  • التحقيقات
  • توكيد الجودة
  • إعداد التقارير
  • إدارة تجربة العميل

اللغات:
التمكن من اللغة العربية والإنجليزية يعد مفيدًا.

breifcase0-1 years

locationAbha

9 days ago