Customer complaints clerk Jobs in Saudi Arabia

About the Job:
As a Customer Services Specialist at Advanced Data Systems, you will play a crucial role in managing all aspects of human resources and employee affairs. Your primary responsibility will be to ensure that our work environment evolves in line with our growing workforce and adheres to all legal requirements set forth by the Ministry of Human Resources and Social Development.

Key Responsibilities:

• Employee Management: Maintain and update employee files regularly; coordinate annual and sick leave; and provide clear communication and instructions to all employees.
• Compliance: Stay updated on labor laws; respond to employee inquiries regarding labor updates; ensure compliance with Saudi labor regulations; and handle negotiations related to contracts.
• Recruitment and Hiring: Advertise job vacancies; collect, screen resumes; and coordinate interviews.
• Documentation: Send reminders regarding official holidays and ensure timely notifications are communicated effectively.
• New Employee Orientation: Develop and implement orientation and training programs for newcomers, ensuring a smooth integration into the company.

Qualifications:

• Saudi nationality (mandatory).
• Bachelor’s degree or diploma in Business Administration, Human Resources, or a related field.
• No prior experience required.
• Proficiency in Microsoft Word and Excel.
• Strong negotiation skills and good understanding of labor laws.
• Excellent verbal and written communication skills.

Job Description: A customer service specialist is responsible for establishing and defining performance and quality indicators in customer service, as well as participating in the development of programs aimed at improving the quality of customer service systems and raising the level of customer satisfaction.

Main Tasks:

• Conduct specialized studies and analyses to identify strengths and weaknesses in customer services.
• Update procedures and manuals for customer service and coordinate responses to their inquiries.
• Develop programs and initiatives to ensure high-quality service expectations.
• Analyze customer satisfaction data and make appropriate recommendations for improving services.

Qualifications: Bachelor's degree in Business Administration.
Required Skills:

• Communication Principles - Advanced Level
• English Language - Beginner Level

New job opportunity in a major car rental company. We are looking for a customer service specialist to join our team in the city of Duba in the Tabuk region. You will have the opportunity to work in a dynamic environment that requires effective communication with customers and providing a high level of service. Responsibilities: Interviewing and dealing with customers directly. Following up on active and expired car contracts and renewing them. Ensuring the accurate receipt and delivery of cars. The ability to withstand work pressure. Proficiency in computer use. We believe that this job reflects our commitment to excellence in customer service, and we look forward to receiving your applications.

Customer service required at a car rental company
A major car rental company announces a job vacancy for the position of customer service in the city of Duba in the Tabuk region.

Responsibilities:

• Professionally dealing with and receiving customers.
• Using a computer to manage customer data and inquiries.
• Ability to work under pressure and manage notes accurately.
• Follow up on the process of receiving and delivering cars.
• Renew current contracts and follow up on expired customer contracts.

Requirements:

• High school diploma.
• Computer skills.
• Ability to work under pressure.
• Accuracy in follow-up and task execution.

To apply, please send your CV with the job title in the email subject.