Customer complaints clerk Jobs in Saudi Arabia

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

Join the itruck Company as a Customer Service Representative!
We are looking for a dedicated Customer Service Representative to join our team in Yanbu. This full-time, on-site role is essential for fostering positive customer interactions and enhancing overall satisfaction.

Key Responsibilities:

• Manage daily customer interactions and provide exceptional support.
• Respond to inquiries and resolve issues promptly.
• Build and maintain strong relationships with clients to ensure a positive experience.

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 03 years of experience in customer service and support, with a strong focus on customer satisfaction.
• Proven track record in enhancing customer experience and leading service teams.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and problem-solving abilities.
• Attention to detail is essential.
• Prior experience in similar roles is preferred.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

About the Role: As a Customer Support Specialist at Beckman Coulter Diagnostics, you will play a crucial role in managing the order cycle from receipt to delivery, ensuring exceptional service to our clients.

Key Responsibilities:

• Process purchase orders received from NUPCO, CPs, and direct customers.
• Manage end-to-end order management, including system booking and liaising with warehouse.
• Coordinate with planners for stock orders and ensure timely availability.
• Prepare shipping documents as per customer requirements, including export licenses and declarations.
• Analyze Letters of Credit, and prepare documentation in compliance.
• Drive daily management tools by reviewing backlog and revenue recognition files.
• Manage customer inquiries regarding pricing, stock availability, and order status.
• Prepare tender requirements and project quotations.
• Review existing operations procedures for improvement.
• Support commercial forecast accuracy by providing estimates.

Essential Requirements:

• Minimum 3 years’ experience in a Customer service/logistics role.
• Proficient in using Oracle or similar ERP and Microsoft Office Suite.
• Fluent in English and Arabic (written and spoken).
• Knowledge of supply chain and export terminology.

Company Overview: Beckman Coulter Diagnostics is a global leader in advanced diagnostics with a mission to enhance healthcare through innovative diagnostic solutions. As part of Danaher, we strive to reimagine healthcare and improve patient health. Join us and be a part of our committed team dedicated to making impactful contributions to healthcare.

Join the itruck Company as a Customer Service Representative!
We are looking for a dedicated Customer Service Representative to join our team in Yanbu. This full-time, on-site role is essential for fostering positive customer interactions and enhancing overall satisfaction.

Key Responsibilities:

• Manage daily customer interactions and provide exceptional support.
• Respond to inquiries and resolve issues promptly.
• Build and maintain strong relationships with clients to ensure a positive experience.

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 03 years of experience in customer service and support, with a strong focus on customer satisfaction.
• Proven track record in enhancing customer experience and leading service teams.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and problem-solving abilities.
• Attention to detail is essential.
• Prior experience in similar roles is preferred.

Join Our Team as a Customer Service Agent
We are seeking a dedicated customer service agent to enhance our customer interactions and provide exceptional service. In this role, you will be the key point of contact for our customers, ensuring they receive accurate information and resolving their inquiries effectively.

Key Responsibilities:

• Respond to customer inquiries through phone, email, or chat in a timely and professional manner.
• Provide information about our products and services, including pricing and availability.
• Effectively resolve customer complaints and issues.
• Process orders, returns, and exchanges according to company policies.
• Maintain accurate records of customer interactions and transactions.
• Assist with sales inquiries and process payments.

Candidate Requirements:

• Proven experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM systems is a plus.
• High school diploma or equivalent; a degree in Business Administration is preferred.

Skills Needed:

• Excellent communication skills.
• Strong problem-solving abilities.
• Attention to detail.
• Ability to multitask and prioritize.
• Proficiency in customer service software.
• Conflict resolution skills.
• Patience and empathy.
• Time management skills.
• Ability to work well under pressure.
• Adaptability to handle various inquiries.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

About the role:
We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with the clients and enhancing the overall customer experience.

Responsibilities:

• Manage all activities at the branch related to servicing customers and arranging the vehicles.
• Oversee the preparation of returned vehicles.
• Ensure that all customer transactions are executed in line with corporate guidelines and any customer issues are addressed appropriately and promptly.
• Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
• Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
• Coordinate with operation staff and manage to provide support.
• Provide reports to the management and log all records.

Qualifications:

• Diploma or equivalent degree.
• 12 years of experience in customer service, car rental field is preferred.
• Proficient in using Microsoft programs.
• Excellent interpersonal and verbal communication skills.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join inDrive as a Customer Support Specialist!
inDrive is an international ride-hailing service and a dynamic unicorn company actively making a positive global impact since 2013. We invite you to be part of our innovative team that changes lives for the better.

Role Overview:
We are looking for a Customer Support Specialist located in Jeddah, who will provide exceptional support to our customers, helping us maintain our high standards of service delivery.

Key Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

What We Expect From You:

• Arabic language speaker mandatory.
• English language speaker (minimum B1).
• Good verbal communication & multitasking skills.
• Ability to work in a team while being grammatically correct in written and verbal communications.
• Stress resistance and a strong customer focus.
• Responsibility and computer literacy.

Working Terms:

• Hybrid work schedule.
• Unlimited opportunities for professional and career growth with regular training.
• Initial training and a probation period of up to 3 months.

Join us and contribute to a rapidly growing tech company where your efforts will help improve customer experiences. Your application will be considered within 14 calendar days.

Join United Motors Group as a Service Receptionist!
Welcome to the United Motors Group (UMG), a trusted player in the automotive industry since 1986. We are seeking a dedicated Service Receptionist who will be the first point of contact for our valued customers at the service reception.

Job Responsibilities:

• Greet workshop customers and determine the nature of their visit.
• Direct customers to the correct department and introduce them to a service advisor.
• Answer incoming phone calls and direct them appropriately or take messages.
• Obtain basic demographic information and enter it into the prospect tracking system.
• Communicate professionally and efficiently with callers and visitors.
• Assist service customers during peak hours and handle clerical duties as needed.

Qualifications:

• High School Diploma.
• Minimum of 6 months of experience in a similar role.
• Excellent verbal and written communication skills in English and Arabic.
• Proficient in MS-Office, especially Advanced Excel.
• Strong interpersonal skills and knowledge of various service jobs.

Join us and be part of a team that values excellence and customer satisfaction!

Join Tamara as a Customer Support Associate!
At Tamara, we are the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to making dreams come true through our customer-centric financial super-app. We serve millions of users and partner with renowned brands like SHEIN, Jarir, noon, and Amazon.

Your Role:
As a Customer Support Associate, your mission will be to provide exceptional customer service by addressing queries through our website and live chat. You will leverage your strong communication skills to effectively solve customer issues, create unique experiences, and support our goal of revolutionizing shopping, paying, and banking for millions.

Key Responsibilities:

• Answer inbound calls, emails, and live chats efficiently.
• Identify customer questions and concerns while providing accurate solutions.
• Review customer accounts and transactions to resolve issues.
• Explain services in detail and ensure customer satisfaction.
• Understand and strive to meet support metrics while effectively following communication scripts.

Your Expertise:

• University graduates.
• Previous customer service experience is a plus.
• Native Arabic speaker with fluency in English (B1 profile).
• Strong verbal and written communication skills.
• Ability to handle customer issues and solve problems quickly.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply!

Join Our Team as a Compliance Officer!
SET Europa is looking for a skilled Compliance Officer to join a leading tower company in Saudi Arabia. This role is crucial for developing and managing a data compliance framework, ensuring adherence to NDMO, PDPL, GDPR, and ISO 8000 standards.

Role Overview:
The Compliance Officer will focus on ensuring compliance readiness, certification processes, and regulatory monitoring as part of a Data Governance Solution Implementation project aligned with SDAIA's standards.

Key Responsibilities:

• Develop and implement a compliance framework for NDMO, PDPL, GDPR, and ISO 8000.
• Conduct compliance assessments and ensure full regulatory alignment.
• Monitor ongoing compliance maturity and provide quarterly reports.
• Coordinate with internal teams and vendors to enforce compliance best practices.
• Manage certification processes for ISO 8000 and other governance standards.
• Collaborate with STC and regulatory authorities on compliance-related assessments.
• Track and report on compliance risk areas and propose mitigation strategies.
• Ensure that all policies, procedures, and standards align with national and international regulations.

Requirements:

• 8+ years of experience in data governance compliance or regulatory assurance.
• Deep knowledge of NDMO, GDPR, PDPL, and ISO 8000.
• Strong experience in compliance frameworks, risk assessments, and certification processes.
• Experience working with telecom, data governance, or regulatory environments.
• Ability to interact with government authorities and regulatory bodies.
• Fluent in English; Arabic is a plus.

Join WTW as a Compliance Officer!
Are you ready to play a crucial role in ensuring our business adheres to compliance standards? WTW, a leader in risk and capital management with a long-standing reputation, is seeking a dedicated Compliance Officer to support our operations in Saudi Arabia.

The Role
The Compliance & Risk Officer will manage compliance in Saudi Arabia and handle regulatory requirements set by the Saudi Central Bank (SAMA). You will provide training, monitor compliance adherence, and act as the company's Anti-Money Laundering Officer.

Responsibilities include:

• Providing guidance on compliance with laws and internal policies.
• Monitoring regulatory trends and assessing risks.
• Training employees on compliance requirements.
• Documenting compliance priorities and actions taken.

Training
Work closely with local management to communicate WTW policies and ensure all required training is completed.

Reporting
Regularly report compliance activities and risk management strategies to Saudi Management and the Regional Compliance Officer.

Qualifications
We are looking for candidates with:

• A degree-level education.
• Strong communication skills in both Arabic and English.
• Prior compliance experience, especially in financial crime.
• IT proficiency in Microsoft packages.

Become a vital part of our team at WTW where integrity and excellence are at the core of our values. Apply now!

Join WTW as a Compliance Officer!
Are you ready to play a crucial role in ensuring our business adheres to compliance standards? WTW, a leader in risk and capital management with a long-standing reputation, is seeking a dedicated Compliance Officer to support our operations in Saudi Arabia.

The Role
The Compliance & Risk Officer will manage compliance in Saudi Arabia and handle regulatory requirements set by the Saudi Central Bank (SAMA). You will provide training, monitor compliance adherence, and act as the company's Anti-Money Laundering Officer.

Responsibilities include:

• Providing guidance on compliance with laws and internal policies.
• Monitoring regulatory trends and assessing risks.
• Training employees on compliance requirements.
• Documenting compliance priorities and actions taken.

Training
Work closely with local management to communicate WTW policies and ensure all required training is completed.

Reporting
Regularly report compliance activities and risk management strategies to Saudi Management and the Regional Compliance Officer.

Qualifications
We are looking for candidates with:

• A degree-level education.
• Strong communication skills in both Arabic and English.
• Prior compliance experience, especially in financial crime.
• IT proficiency in Microsoft packages.

Become a vital part of our team at WTW where integrity and excellence are at the core of our values. Apply now!