Customer complaints clerk Jobs in Saudi Arabia

Join Our Team as a Customer Service Agent!

Are you passionate about providing excellent customer service? At SGS, we value our customers and strive to offer the best support possible. As a Customer Service Agent, you will be the vital link between our clients and our services, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

• Engaging with customers to understand their needs
• Resolving inquiries and complaints promptly
• Providing information about our services and guiding clients
• Maintaining records of customer interactions

Qualifications:

• Strong communication skills
• Customer-focused mindset
• Ability to work in a team environment

If you are looking for a rewarding career and the opportunity to grow in a supportive company, we want to hear from you!

Join Our Team as a Customer Service Representative!
Me’kaaz is a health-tech company committed to enhancing the care of elderly loved ones through innovative solutions. Our products, such as the Sanad and Neda’ bands, enable real-time health monitoring and effective communication between families and seniors.

Role Overview:
We are looking for a Customer Service Representative who will support both prospective and existing customers of Me’kaaz. The ideal candidate will:

• Respond to customer inquiries via phone, email, live chat, and WhatsApp in both Arabic and English.
• Guide customers through the setup and usage of Me’kaaz devices and applications.
• Troubleshoot product-related issues and escalate technical problems to the relevant teams.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications:
The successful candidate should possess:

• Fluency in Arabic and English (both written and spoken).
• A minimum of 2 years of experience in customer service or technical support.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and basic troubleshooting of mobile applications is an advantage.
• Flexible availability, including occasional evenings or weekends.

Application Process:
To apply, please send your CV and a brief cover letter to o@**************** with the subject line: Customer Service Representative – [Your Full Name], or fill out the easy-apply application on LinkedIn.

At Me’kaaz, we are dedicated to providing respectful support to our customers. If you have the drive to work in an innovative environment that values support and care, we encourage you to apply!

Join Our Team as a Customer Service Representative!
Me’kaaz is a health-tech company committed to enhancing the care of elderly loved ones through innovative solutions. Our products, such as the Sanad and Neda’ bands, enable real-time health monitoring and effective communication between families and seniors.

Role Overview:
We are looking for a Customer Service Representative who will support both prospective and existing customers of Me’kaaz. The ideal candidate will:

• Respond to customer inquiries via phone, email, live chat, and WhatsApp in both Arabic and English.
• Guide customers through the setup and usage of Me’kaaz devices and applications.
• Troubleshoot product-related issues and escalate technical problems to the relevant teams.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications:
The successful candidate should possess:

• Fluency in Arabic and English (both written and spoken).
• A minimum of 2 years of experience in customer service or technical support.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and basic troubleshooting of mobile applications is an advantage.
• Flexible availability, including occasional evenings or weekends.

Application Process:
To apply, please send your CV and a brief cover letter to o@**************** with the subject line: Customer Service Representative – [Your Full Name], or fill out the easy-apply application on LinkedIn.

At Me’kaaz, we are dedicated to providing respectful support to our customers. If you have the drive to work in an innovative environment that values support and care, we encourage you to apply!

Join Our Team at CsMena!
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations.

Role Overview:
This full-time on-site position for a Customer Service Representative involves handling incoming and outgoing calls, resolving customer queries, ensuring client satisfaction, and providing exceptional service daily.

Key Responsibilities:

• Handle incoming and outgoing calls efficiently.
• Resolve customer queries and ensure satisfaction.
• Provide exceptional service to clients across various industries including E-commerce, healthcare, telecommunications, and hospitality.
• Maintain professionalism and quality in every interaction.

Qualifications:

• Language Skill: English B1 – B2.
• Minimum 1 year of experience in Customer Service.
• Excellent communication and interpersonal skills.
• Customer Satisfaction and Experience expertise.
• Ability to multitask and work under pressure.
• Knowledge of CRM systems and call center technology.
• A bachelor degree in Business Administration or a related field is preferred.
• Fully available for all shifts (247).

Join us to be part of a dynamic team where you can make a difference in customer service!

About the Role:
As a Customer Support Specialist at Morni, you will be the key point of contact for our customers, ensuring their needs are met and expectations exceeded through efficient service. Join a dynamic team in our headquarters in Riyadh, where your contributions will directly impact customer satisfaction and loyalty.

Responsibilities:

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Perform any additional duties assigned, in alignment with the role’s scope.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy.
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives, driven by innovation and a deep commitment to care. As we grow, we seek passionate individuals who resonate with our vision and values.

Job Summary:
In this role, you will implement patient-centered strategies, analyze feedback, and collaborate with multidisciplinary teams to enhance the patient journey. You'll oversee complaint resolution, advocate for patients, and lead initiatives aimed at improving communication through digital platforms.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experiences concerning their treatment and stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge and implement improvements.
• Communicate with patients to identify their needs and guide them towards treatment progress.
• Resolve patient complaints and concerns through structured feedback loops.
• Work with care providers to familiarize them with individual's patient needs and preferences.
• Implement patient-focused programs and supervise training for healthcare staff on best practices in patient-centered care.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree in a health-related field (nursing, healthcare administration, public health, or related field).
• 3 to 5 years of experience in a related field.
• Professional Certification: CPXP.

Skills:

• Excellent command of English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for patients and their families.
• Excellent problem-solving skills.
• Exceptional customer service abilities.

Join Red Sea Global as a Customer Care Specialist!

As a Customer Care Specialist, you will be the primary point of contact for clients engaging with our Destination Management Company (DMC). Your role is crucial in building strong client relationships while delivering an exceptional customer experience.

Key Responsibilities:

• Customer Communication: Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages, ensuring prompt and effective responses.
• Sales Opportunities: Identify and generate sales opportunities while upselling services tailored to guests' unique needs.
• Booking Management: Manage bookings accurately, preparing sales proposals to meet and exceed sales targets.
• Customer Support: Understand customer requirements, address complaints quickly, and deliver personalized experiences for VIP customers.
• Administrative Tasks: Maintain accurate records, analyze customer feedback, and ensure timely resolution of pending issues.

Qualifications:
- Bachelor’s degree or diploma in a relevant field.
- Minimum of 1 year of experience in a similar role.

Skills Needed:

• Proficiency in English.
• Strong customer focus with excellent problem-solving skills.
• High attention to detail.
• Proactive attitude and ownership.
• Ability to manage high volumes of inquiries.
• Exceptional interpersonal skills.

Join Our Team as a Customer Services Specialist!

We are seeking an energetic and skilled Customer Services Specialist to join our team in Riyadh. The ideal candidate will be responsible for addressing customer inquiries, ensuring their satisfaction, and maintaining a positive brand image through prompt and effective communication.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Effectively handle customer complaints and escalate complex issues to the relevant departments as necessary.
• Record and maintain detailed logs of customer communications and interactions in an organized manner.
• Coordinate with internal teams to ensure timely and quality resolution of customer issues.

Requirements:

• Previous experience in customer service or technical support (preferably 1 to 3 years).
• Proficient in both Arabic and English (spoken and written).
• Strong problem-solving skills and the ability to handle difficult situations.
• Familiarity with Customer Relationship Management (CRM) systems and support tools is a plus.

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Join CLA Saudi Arabia as a Compliance Officer
In this crucial role, you will be responsible for ensuring adherence to regulatory requirements in the financial and fintech sectors in Saudi Arabia. Your expertise will contribute significantly to our compliance framework, allowing our firm to maintain its high standards of service and integrity.

Key Responsibilities:

• Establish, implement, and maintain compliance frameworks aligned with regulatory requirements in Saudi Arabia, specifically with CMA (Capital Market Authority) guidelines.
• Conduct risk assessments and compliance audits to identify potential issues and ensure regulatory adherence.
• Monitor fintech innovations and their compliance implications while supporting the integration of regulatory measures.
• Provide training to staff on compliance standards and best practices, ensuring awareness of CMA regulations.
• Prepare and submit compliance reports to management and regulatory bodies.
• Investigate compliance violations and recommend corrective actions.
• Stay updated on evolving financial and fintech regulations in KSA.
• Collaborate with internal teams to embed compliance measures in daily operations effectively.

Requirements:

• Bachelor’s degree in finance, Business Administration or a related field.
• CME-1 Certification recognized by Saudi Arabia’s Capital Market Authority is mandatory.
• 35 years of experience in compliance roles, ideally within the financial and fintech industries.
• Strong knowledge of regulatory frameworks and CMA standards.
• Exceptional analytical, problem-solving, and risk assessment skills.
• Attention to detail, high ethical standards, and the ability to handle confidential information.
• Effective communication and interpersonal skills for interacting with regulators and teams.

Apply now or send your CV to j@*********

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

About the Tamheer Program:
The Tamheer program is an on-the-job training program designed for Saudi graduates. It aims to train Saudi graduate holders at outstanding companies to help them gain valuable experience and skills in preparation for full-time employment.

Requirements:

• Fresh graduate with a Bachelor's or Diploma degree.
• Registered on the TAQAT platform.
• No registration with GOSI within the past six months.
• Unemployed.
• Has not previously participated in the Tamheer program.
• Fluent in English.
• Good Microsoft Office skills.

Join NAPCO as a Customer Service Senior Officer
In this pivotal role, you will leverage your expertise to enhance customer satisfaction and streamline operational processes. Your responsibilities will encompass various key areas outlined below:

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.

Join Our Team as a Customer Service Representative!

We are seeking a friendly and motivated Customer Service Representative to join our team at Tamheer. In this role, you will be responsible for providing outstanding support to our customers by addressing inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assisting customers with product information, order status, and troubleshooting.
• Resolving customer complaints and providing appropriate solutions.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to enhance the customer experience.
• Continuously improving service processes and procedures.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Join NAPCO as a Customer Service Senior Officer
In this pivotal role, you will leverage your expertise to enhance customer satisfaction and streamline operational processes. Your responsibilities will encompass various key areas outlined below:

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.