Guest Relations Manager Fairmont The Red Sea (Saudi National)

About Fairmont The Red Sea

Raffles & Fairmont The Red Sea, part of the Red Sea Project, will offer visitors access to two nature-focused resorts. These resorts feature 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and mangroves, and a dedicated spa.

The Role of Guest Relations Manager

Accor is seeking a Guest Relations Manager for Fairmont The Red Sea. This full-time position is open to Saudi Nationals and requires 5-10 years of experience. The role focuses on ensuring an exceptional guest experience from arrival to departure, particularly for VIPs, and maintaining high guest satisfaction levels.

Key Responsibilities

• Ensure a seamless guest experience for all guests, with a focus on VIPs, from arrival through to departure.
• Manage all guest relations operations, including addressing guest concerns and coordinating with various departments to deliver personalized service.
• Oversee Front Office guest-facing areas, providing supervision to Guest Relation Supervisors, Guest Relation Agents, and Lobby Hostesses.
• Maintain high levels of guest satisfaction by handling special requests and consistently upholding the hotel’s service and hospitality standards.
• Contribute to service excellence, guest loyalty, and the overall brand reputation.

Required Experience and Duties

• Oversee the complete guest journey, encompassing personalized welcome, farewell, and feedback collection processes.
• Develop and implement initiatives aimed at enhancing overall guest satisfaction.
• Maintain current knowledge of daily activities, local attractions, transportation options, and services to effectively assist guests.
• Serve as the primary point of contact for guest special requests, ensuring their timely and professional resolution.
• Ensure that à la carte restaurant bookings handled by the Guest Relations team are smooth and hassle-free.

Candidate Profile

The ideal candidate will be a Saudi National with 5-10 years of experience in guest relations or a similar hospitality role. This position requires a professional who can manage guest expectations and lead a team to deliver high standards of service.

Application Process

Candidates interested in this Guest Relations Manager position at Fairmont The Red Sea are encouraged to apply.