Host/Hostess Lead

About the Role

As a Host/Hostess-Lead at Sheraton, you will be responsible for managing dining reservations, seating guests, and ensuring a smooth dining experience. This full-time position also involves assisting management with various operational tasks and serving as a role model for other employees. The role requires 0-1 years of experience.

Key Responsibilities

• Answer phones, take dining reservations, and accurately enter diner information into the reservation system.
• Maintain the wait list and provide accurate wait times to guests.
• Make appropriate seating decisions using the station rotation chart and organize seating for large and special needs groups.
• Greet guests, determine the number in their party, and seat them efficiently by finding a clean, available table, pulling out chairs, and placing menus.
• Guide guests through dining rooms and provide necessary assistance.
• Ensure place settings are appropriate, including napkins, clean silverware, and other standard items.
• Maintain cleanliness of work areas throughout the day and monitor dining rooms for seating availability, service, and safety.
• Communicate effectively with guests and other employees to meet guest needs and ensure team collaboration.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Experience

• High school diploma or * equivalent.
• At least 1 year of related work experience.