Housekeeper Public Area Supervisor

About the Role

Sheraton is seeking a Housekeeper-Public Area Supervisor to join their team. This full-time role involves overseeing the cleanliness and maintenance of public areas within the hotel, ensuring adherence to established standards. The position requires 0-1 years of experience.

Key Responsibilities

• Utilize checklists to ensure assigned areas meet cleanliness and condition standards.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Request preventative maintenance or non-urgent repairs using appropriate methods.
• Contact other departments directly for urgent repairs.
• Clean, maintain, and store cleaning equipment.
• Document and report outstanding issues and complete required Housekeeping paperwork.
• Respond promptly to requests from guests, the Front Desk, or At Your Service.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model for other employees.

Operational Standards and Safety

• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.

Guest and Team Interaction

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Develop and maintain positive working relationships with colleagues.
• Support the team to achieve common goals and respond appropriately to employee concerns.
• Communicate with others using clear and professional language.

Physical Requirements and Skills

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Visually verify and interpret written documents.
• Perform other reasonable job duties as requested by Supervisors.

Company Overview

Sheraton, part of Marriott International, has been a gathering place since 1937, fostering a sense of belonging in communities worldwide. Marriott International is committed to being an equal opportunity employer, valuing diverse backgrounds, talent, and experiences, and prohibits discrimination on any protected basis.