Housekeeping Public Area Supervisor (Saudi National Only)

About Accor and FAENA The Red Sea

Accor is expanding its presence into the Kingdom of Saudi Arabia with FAENA The Red Sea, a new venture focused on art, culture, and community. This development aims to create spaces that embody authentic hospitality and transformative experiences, drawing inspiration from soulful traditions and imaginative design. The project seeks individuals driven by creativity and excellence to contribute to its vision.

Role Overview: Housekeeping Public Area Supervisor (Saudi National Only)

The Housekeeping Public Area Supervisor is responsible for overseeing the cleanliness and maintenance of public spaces and back-of-house areas at FAENA The Red Sea. This full-time role involves guiding housekeeping line staff to ensure all areas meet the luxury service standards of the establishment. The supervisor will lead a team of public area attendants, focusing on maintaining spotless lobbies, restaurants, restrooms, and common areas, aligning with the elevated design and luxury standards. The position requires 2-5 years of experience.

Key Responsibilities

• Supervise all housekeeping activities for public spaces, ensuring cleanliness, organization, and presentation of guest and staff-accessible areas, including lobbies, elevators, corridors, restrooms, entrances, driveways, outlets, spa areas, back-of-house corridors, and service elevators.
• Develop and manage daily task checklists and cleaning schedules for Public Area Attendants, ensuring comprehensive coverage and timely completion.
• Ensure the readiness of high-traffic areas during key guest arrival, dining, and event periods, with a focus on first impressions.
• Provide on-the-spot coaching, reinforce brand standards, and guide team members through daily operational requirements.
• Ensure proper usage, care, and storage of equipment, chemicals, and housekeeping tools, emphasizing safety and efficiency.
• Coordinate and supervise service assessments for outsourced maintenance contracts related to public spaces, including pest control, marble and wood polishing, carpet/upholstery shampooing, façade cleaning, and indoor plant care.
• Maintain updated inventories of all public area-related cleaning equipment, machinery, and consumables; flag irregularities and ensure timely replenishment.
• Assign cleaning tasks and areas to housekeeping line staff and monitor their performance.
• Inspect rooms, hallways, lobbies, and public areas for cleanliness and order.
• Conduct training sessions on cleaning methods, equipment uses, and safety procedures.
• Manage the stocking and ordering of cleaning supplies to ensure availability and budget compliance.
• Resolve guest issues or complaints related to cleanliness in a timely and efficient manner.
• Prepare reports on departmental activities, staff performance, and resource utilization.
• Conduct quality inspections to uphold FAENA’s cleanliness, presentation, and Forbes 5-star service standards.
• Support the development of training programs and facilitate the onboarding of new team members.
• Monitor inventory of linens, amenities, and supplies, ensuring par levels and timely restocking.
• Liaise with Front Office, Engineering, and other departments to ensure seamless service delivery and guest satisfaction.
• Support department compliance with health and safety regulations.
• Manage lost & found, deep-cleaning projects, and VIP arrival preparations.
• Respond to guest service requests and manage in-room service recovery with discretion and professionalism.

Qualifications and Experience

• 2-5 years of experience in a similar role within housekeeping, preferably in a luxury hospitality environment.
• Demonstrated ability to lead a team and manage daily operations effectively.
• Strong understanding of luxury service standards and attention to detail.
• Knowledge of cleaning methods, equipment, chemicals, and safety procedures.
• Excellent communication and interpersonal skills.
• Ability to manage staffing, conduct inspections, and provide training.

Candidate Profile

The ideal candidate will lead by example, ensure compliance with brand and regulatory standards, and contribute to delivering an exceptional guest experience. This role is open to Saudi Nationals only.