Patient Relation Coordinator

About the Role

Dallah Healthcare is seeking a Patient Relation Coordinator for a full-time position. This role is central to coordinating patient relations, managing appointments, and ensuring efficient administrative processes within the hospital system.

Key Responsibilities

• Register patients with prior appointments or place them on a waiting list if no appointment is scheduled.
• Register referral patients from outside Dallah Hospital and verify all necessary information in the referral form.
• Accurately open new patient files.
• Add and update patient insurance information within the Hospital Management Information System (HMIS).
• Verify patient insurance eligibility with the Council of Health Insurance using National ID or IQAMA number, then confirm coverage on insurance company websites for treatment at Dallah Hospital.
• Enter medical consultations for patients and renew them as required.
• Check, update, and extend patient approvals on insurance company websites.
• Verify approvals that fall below the minimum insurance coverage limit and input them into the hospital system.
• Issue and print invoices for services, ensuring the correct payment method (cash or medical insurance) is selected.
• Enter services for cash-paying patients.
• Book and query appointments, and print appointment details.
• Print medical laboratory or X-ray results.
• Query file numbers and update patient information as needed.
• Implement relevant policies and procedures to support the Hospital’s goals and objectives regarding standards of Care, Quality, and Performance Improvement.
• Perform other duties within the scope of competence, as directed by the Outpatient supervisor and Manager.
• Print the daily revenue form and submit it to the direct supervisor.
• Utilize the standard service language of Dallah Hospital in all interactions.

Required Qualifications

• Bachelor's degree.

Essential Skills

• Computer proficiency.
• Strong communication skills.
• Effective problem-solving skills.

Work Type

This is a full-time position within Dallah Healthcare.