Senior Regional Services Partner MENA📣 Job Ad

About the Role

Elastic, the Search AI Company, is seeking a Senior Regional Services Partner MENA to lead its Enterprise & Public Sector Services business. This full-time position, based in Saudi Arabia, requires over 10 years of experience and focuses on driving services bookings growth while ensuring the successful execution of a portfolio of complex engagements across the MENA region.

Reporting to the Regional Services Leader, this role operates at the intersection of commercial ownership, customer engagement, and delivery excellence. The Senior Regional Services Partner will collaborate closely with Enterprise & Public Sector Account Executives, Solution Architects, Delivery teams, and Customer Success to define and execute tailored services strategies that accelerate time to value and drive long-term adoption of Elastic solutions.

Key Responsibilities

• Achieve Services bookings and revenue targets.
• Build and execute a territory services strategy aligned with account plans and long-term adoption objectives.
• Maintain accurate forecasting and proactively manage pipeline gaps.
• Lead the services bid and negotiation lifecycle, including scope, pricing, contract structures, and deliverables.
• Drive discovery and shape outcome-oriented services offerings.
• Develop Statements of Work tied to measurable milestones and business outcomes.
• Position Elastic Services as a strategic enabler for transformation initiatives within Enterprise & Public Sector organizations.
• Oversee a portfolio of concurrent engagements, ensuring delivery within cost, margin, and customer satisfaction expectations.
• Provide governance oversight for strategic accounts, managing escalations and aligning Sales, Delivery, and Customer Success stakeholders.
• Identify and mitigate risks, facilitate steering meetings, and ensure structured reporting and change management.
• Act as a strategic advisor, aligning Elastic Services to customer mission objectives and regulatory constraints.
• Collaborate effectively within a matrixed organization across Sales, Delivery, Operations, and Partner teams.

Required Qualifications

• Over 10 years of demonstrated experience working with Enterprise & Public Sector organizations.
• Proven commercial ownership of services bookings targets, including forecasting and complex contract negotiations.
• Strong background in delivering technology solutions within search, observability, analytics, or security domains.
• Experience managing multiple concurrent engagements with governance and risk oversight responsibilities.

Preferred Skills

• Familiarity with Elasticsearch and related technologies (Linux, NoSQL, distributed systems).
• Experience as a billable consultant or project manager.
• Ability to obtain security clearance if required.

Work Environment and Travel

Elastic operates as a distributed company. This role requires a willingness to travel up to 50%, with occasional international travel.

About Elastic

Elastic, the Search AI Company, enables organizations to find answers in real time using all their data at scale. The Elastic Search AI Platform, utilized by over 50% of the Fortune 500, combines search precision with AI intelligence to accelerate results. Elastic provides complete, cloud-based solutions for search, security, and observability, supporting organizations in leveraging AI capabilities.