Field Service Engineer

About Alfa Laval

Alfa Laval is a global provider of products in heat transfer, separation, and fluid handling. The company focuses on energy, environment, food, and marine industries, aiming to address challenges and support the success of its customers, people, and the planet. Alfa Laval has over 130 years of history globally and three decades in the region.

The Role

Alfa Laval's Field Service Operations Department in Jubail, Saudi Arabia, is seeking a Field Service Engineer. This full-time position is based in Al Jubail, Eastern Province, Saudi Arabia, and requires 2-5 years of experience. The role involves providing high-quality field service support and contributing to the growth of operations in a key industrial market.

Key Responsibilities

• Maintain a safety-first behavioral attitude (Stop-Think-Act).
• Perform installation, commissioning, inspection, repair, audits, fault finding, and maintenance of high-speed separators (HSS), decanters, and plate heat exchangers.
• Troubleshoot Electrical/PLC controls (EPC controls, 2 touch, basic & Plus controls) and provide training to customer crews on Alfa Laval equipment.
• Deliver on-site technical support, troubleshooting, and maintenance services.
• Execute audits and maintenance activities related to service agreements.
• Prepare service reports, ensuring documentation of visits, observations, recommendations, and customer commitments.
• Adhere to all company safety (QHSE) policies, quality, and operational procedures.
• Utilize AL system tools including OneService, Lead app, HSE Near miss app (MEA Aleart), E-Learning portal, Workday, and Sensei IB.
• Generate service business leads using the FSE Lead app.
• Report near misses via the HSE digital platform (MEA Aleart).
• Submit service reports, expense reports, payroll, and customer-signed timesheet service reports in a timely manner.
• Support sales functions with technical solutions and participate in technical forums.

Candidate Profile

• A collaborative team player with strong customer focus.
• Demonstrates open communication, knowledge sharing, and a continuous learning mindset.
• Organized, self-motivated, and results-oriented, capable of efficient task planning and execution.
• Flexible and willing to undertake national and international assignments, including overtime when required.
• Self-reliant, resilient, and able to perform effectively under pressure and respond to short-notice assignments.
• Adaptable, independent, and robust, thriving in environments with extensive travel and regional team collaboration.
• Proficient in Microsoft Office applications.
• Holds a valid driving license; a Saudi Arabian or GCC driving license is preferred.

Work Environment and Benefits

This position is located at the Alfa Laval Office in Jubail, Saudi Arabia. The company offers a challenging role in an open environment that supports professional development and customer value creation. Alfa Laval provides an opportunity to build a global network and learn new skills daily. The company is an equal opportunity employer and values diversity.