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About Chalhoub Group

Chalhoub Group is a leading partner in the luxury goods sector in the Middle East, with over 600 stores and 300 brands. With over 65 years of experience in the region, the group is a key player in the beauty, fashion, and gift sectors. Chalhoub Group is transitioning from a traditional luxury goods distributor and retailer to a hybrid retail business, aiming to make luxury product experiences accessible to customers everywhere. To support its growth, the group focuses on building a world-class team and leveraging technology and data in all aspects of its operations, from traditional retail to supply chain and customer loyalty.

About the Role

Chalhoub Group is seeking a Fashion Consultant for The Deal Mall in Al Khobar, Eastern region. This is a full-time position requiring 0-1 years of experience. The Fashion Consultant will be responsible for achieving individual and overall sales targets while providing a professional guest experience. The role also involves supporting customer relationship management, customer experience initiatives, and other key customer and in-store employee initiatives.

Key Responsibilities

• Collect data on customer behavior, best-selling, and least-selling products to inform business reviews.
• Enhance customer relationships through a comprehensive, omnichannel approach.
• Provide product feedback and information to customers before purchase.
• Improve the Employee Net Promoter Score (eNPS) through employee initiatives, culture, and experiences.
• Ensure compliance with visual merchandising guidelines and standard operating procedures.
• Oversee the online purchase and in-store pickup process in accordance with service level agreements.
• Ensure customer data collection meets marketing team requirements.
• Promote the MUSE loyalty program and stay informed about app offers.
• Support in-store marketing events.
• Stay updated on all brand activities, campaigns, and social media.
• Drive in-store sales.
• Support in-store customer experience initiatives.
• Provide feedback on effective and ineffective in-store practices.

Qualifications and Experience

• Experience in sales or customer service with luxury retail brands is preferred.

Career Development and Benefits

Chalhoub Group supports employees in designing their career paths through diverse experiences, learning opportunities, and internal mobility. The group offers varied career paths for its team members. Chalhoub Group provides a competitive benefits package, including healthcare, child education contributions, remote work policies, flexible working arrangements, and exclusive employee discounts.

Commitment to Diversity and Inclusion

Chalhoub Group believes that inspiring and delighting customers depends on diversity, including intellectual, cultural, and constructive differences in abilities and perspectives. The group is committed to the principles of inclusion and diversity in all its operations. All candidates are encouraged to apply and will be considered based on merit and equal opportunity, without regard to gender, age, race, religion, or origin, with a continuous focus on leveraging the competencies of people of determination.