Join Our Team as a Customer Service Specialist at Tamimi Commercial!We are seeking a dedicated Customer Service Specialist to provide exceptional service to our customers, resolve inquiries, and ensure a positive experience.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat in a timely manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve complex issues and improve customer satisfaction.
- Identify opportunities for process improvement and provide feedback to management.
- Handle customer complaints with empathy and professionalism.
- Stay updated on product knowledge and company policies.
Qualifications:- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Excellent problem-solving skills and attention to detail.
