Join the Kempinski Hotels family as a Telephone Operator!As a Telephone Operator, you will play a vital role in delivering exceptional service to our guests by managing incoming calls with utmost professionalism and care.
Key Responsibilities:- Answer incoming calls promptly and connect to the appropriate extension, ensuring a friendly and efficient service.
- Accurately take and deliver messages to guests in a timely manner.
- Handle requests for Do Not Disturb (DND) and maintain confidentiality for guests.
- Manage wakeup call requests in alignment with the LQA standards.
- Address guest queries and requests with a caring attitude, referring complex issues to the relevant personnel when necessary.
- Serve as the communication center during emergencies, ensuring all hotel communications are handled appropriately.
- Maintain an organized record of Domestic Direct Dial (DDD) and International Direct Dial (IDD) communications.
- Monitor and ensure proper functioning of the hotel's television channels and public area music.
- Keep abreast of hotel products, promotions, and emergency procedures to assist guests effectively.
- Maintain cleanliness and organization of the work area at all times.
Additional responsibilities may be assigned based on the hotel's needs.
At Kempinski, we value team players who are dedicated to providing luxurious service. If you are passionate about hospitality and have excellent communication skills, we invite you to apply!
