Front Office Manager (Saudis only)

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الخبر

وصف الوظيفة

About the Role

Kempinski Hotels is seeking a Front Office Manager to oversee the operations of the Reception, Concierge, PABX, and Business Center. This full-time position is based in Al Khobar, Eastern region, and requires ensuring the highest standards of service in accordance with operating procedures and Kempinski standards.

Key Responsibilities

Manage the Front Office Department within budgetary guidelines, including involvement in budget preparations and responsibility for profit & loss.
Maximise hotel revenue by controlling room inventory, group blocking, packages, and up-selling, while adhering to late charge and double occupancy policies to maximise REVPAR.
Prepare the annual budget and manning guide.
Control duty rosters for sub-departments to guarantee quality and personnel cost efficiency.
Oversee all labour cost controls within budget limits and occupancy variances to maximise productivity.
Conduct interviews with prospective employees, identify training needs, and manage performance.
Approve training plans for all Front Office sub-departments and ensure compliance and efficiency of training activities.
Manage all operational tasks, including delegation and follow-up.
Carry out disciplinary actions in line with company procedures.
Re-evaluate workflows to improve and optimise organisation, and implement and evaluate procedures and policies.
Ensure clear communication within departments.
Verify adherence to and accurate preparation of all information requested by local police authorities.
Organise regular departmental meetings.
Maintain detailed hotel product knowledge and stay updated with VIP arrivals and events within the hotel and destination.
Conduct daily walk-throughs to ensure quality standards.
Maintain high visibility with guests and employees, handle customer complaints, and take corrective action.
Set short-term and long-term measurable objectives to continually improve service levels.
Responsible for maintaining an 85% score for LQA inspections.
Greet VIP guests, escort them to their rooms, and bid farewell upon departure.
Serve as Manager on Duty on weekdays and weekends.
Assume Rooms Division responsibility in the absence of the Rooms Division Manager.
Perform pre-opening tasks and responsibilities where applicable.
Undertake additional responsibilities and tasks as required by business and hotel needs.