Room Service Waiter / Waitress

About the Role

Kempinski Hotels is seeking a Room Service Waiter / Waitress to join their team in Al Khobar, Eastern region. This full-time position involves serving food and beverages to guests in the assigned outlet, ensuring a courteous, professional, efficient, and flexible service that aligns with the hotel's standards and Kempinski’s DNA values.

Role Purpose and Scope

The primary purpose of this role is to provide exceptional room service, contributing to increased sales and maximizing guest satisfaction. The Room Service Waiter / Waitress will report to the Assistant Room Service Manager and Room Service Manager, ensuring all tasks are performed according to established procedures and hotel policies.

Key Responsibilities

• Report to duty punctually, wearing the correct uniform, which must be clean, well-pressed, and include appropriate polished shoes and nametag, adhering to the hotel's dress code and Kempinski grooming standards.
• Maintain a high standard of personal appearance and hygiene at all times.
• Provide courteous, professional, and efficient service consistently.
• Perform all duties and tasks as required by the assigned outlet.
• Be knowledgeable about all services and products offered by the hotel and have a thorough understanding of all food and beverage items offered by the department.
• Explain and upsell items offered by the department, including offering alternatives.
• Monitor operating supplies and equipment to reduce spoilage and wastage.
• Ensure the workplace and surrounding area are kept clean and organized.
• Successfully perform opening and closing procedures for the assigned outlet.
• Handle guest enquiries courteously and efficiently, reporting complaints and feedback to supervisors immediately and ensuring follow-up.
• Operate the existing POS system based on the trained responsibility level.
• Adhere strictly to the hotel’s policy manual, including fire, hygiene, health, and safety regulations.
• Maintain good rapport and working relationships with staff within the department and hotel.
• Attend and contribute to all scheduled staff meetings, departmental trainings, and hotel-initiated trainings.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to departmental changes as dictated by hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure food and beverage service is available for all hotel rooms and suites, following correct service procedures as per outlined standards.
• Facilitate communication between the Kitchen, Order Taker, and service team members.

Qualifications and Experience

• 0-1 year of experience in a similar role.
• Ability to project a positive and motivated attitude and exercise self-control.
• Understanding and adherence to hotel policies and procedures.

Work Environment

This is a full-time position within the hospitality sector, requiring dedication to guest service and adherence to high operational standards. The role is based in Al Khobar, Saudi Arabia, and involves working as part of a dynamic hotel team.

Application Information

Additional responsibilities and tasks may be added at any time based on business and hotel needs. Salary details for this position will be disclosed during the interview process.