Service Engineer

About Yokogawa

Yokogawa is a leading provider of industrial automation, test and measurement, information systems, and industrial services across various industries. The company focuses on shaping a better future through supporting energy transition, biotechnology, artificial intelligence, and industrial cybersecurity. Yokogawa is committed to the United Nations sustainable development goals, leveraging its capabilities in measurement and connectivity. With 18,000 employees in over 60 countries, Yokogawa operates with a corporate mission to "co-innovate tomorrow."

The Role

Yokogawa is seeking a Service Engineer to join its team in the Eastern region of Saudi Arabia, specifically in Al Khobar and Al-Ahsa. This full-time role requires 5-10 years of experience and involves providing technical support, maintenance, and engineering services for Yokogawa automation systems. The Service Engineer will also engage with customers and support business development initiatives.

Key Responsibilities

• Provide technical support for Yokogawa automation systems, including CENTUM VP / CS3000 DCS, ProSafe-RS SIS/ESD, Plant Resource Manager (PRM), FAST/TOOLS, and STARDOM platforms.
• Diagnose and resolve hardware, software, networking, and application issues, performing root cause analysis and recommending corrective actions.
• Execute preventive, predictive, and corrective maintenance activities, including system upgrades, migrations, software updates, and hardware replacements.
• Implement online and offline system modifications, enhancements, and expansions, supporting configuration, database modifications, graphics development, and logic changes.
• Participate in system commissioning, start-up, acceptance testing, and shutdown activities.
• Maintain customer satisfaction through professional service delivery, conduct customized training, and provide technical consultation.
• Identify opportunities for additional services, upgrades, and maintenance agreements within existing customer accounts.
• Provide on-site support at customer facilities across Saudi Arabia, including offshore and remote locations, and undertake resident engineer assignments as required.

Required Qualifications and Skills

• Strong expertise in Yokogawa DCS and Safety Systems engineering.
• Sound knowledge of process automation, control strategies, and online maintenance.
• Excellent troubleshooting, diagnostic, and analytical capabilities.
• Understanding of industrial communication protocols and network architecture.
• Strong customer service orientation and commitment to service excellence.
• Effective communication and interpersonal skills.

Work Environment

This is a full-time position based in the Eastern region of Saudi Arabia, covering Al Khobar and Al-Ahsa. The role involves frequent travel and on-site support at customer facilities, including offshore and remote locations, as well as potential short-term and long-term resident engineer assignments.

Equal Opportunity Employer

Yokogawa is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive culture. The company actively recruits, develops, and promotes individuals from various backgrounds, valuing differences in experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. Yokogawa does not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations, or any other circumstances, ensuring everyone can belong, contribute, succeed, and demonstrate their full potential.