CTS Sales Engineer

About the Role

Atlas Copco is seeking a customer-focused CTS Sales Engineer to join their team in Al Khobar, Eastern region. This full-time role involves developing and managing a service sales team, growing the service contract business, and ensuring professional service delivery within the Compressor Technique Service (CTS) Division.

Key Responsibilities

• Develop, motivate, and manage a dedicated service sales team with a hands-on approach.
• Grow the service contract business and advance services within the defined territory.
• Act as part of the service management team and ensure professional services are sold and delivered, exceeding customer expectations.
• Maximize both internal and external customer satisfaction, aiming to be "First in mind – First in choice®" for customers.
• Establish, utilize, and manage business intelligence data to capture full market potential.
• Ensure outstanding competence in service sales and continuously improve the sales team's knowledge of service products, creating a development plan with the CTS Sales Manager.
• Take ownership of significant service key accounts.
• Provide marketing inputs to explore new ways of safeguarding Atlas Copco's top positioning in the service market.
• Increase the customer portfolio by prospecting and identifying new potentials, ensuring excellent after-sales service.
• Plan and prioritize sales team activities to achieve agreed business aims for total responsibility contracts.
• Work closely with the sales team to achieve advance business targets for Airscan, AirNet, upgrades, and focused products.
• Perform field visits to assess customer needs based on machine installations and specific requirements.
• Ensure timely response commitments are fulfilled.
• Maintain the CRM platform, record sales activities promptly, and utilize tools to enable sales team mobility.
• Achieve set targets for NIS and profitability.
• Acknowledge, act upon, and report customer feedback.
• Upsell products and services, carry out Telesales, mailer campaigns, research, and generate new leads for CTS products.
• Maximize revenue and profitability of the service business across the assigned territory by promoting sales of compressor technique service products to new and existing customers, in accordance with business plans.

Qualifications and Experience

• 2-5 years of experience in a relevant field.

Required Skills and Attributes

• Good interpersonal skills and a proactive approach.
• Strong team player with a positive attitude, capable of working under pressure.
• Effective communication skills and proficiency in digital tools.
• Skill in solution selling and developing challenging and new markets.
• Hard-working with good perseverance, enthusiastic, and aggressive in approach.
• Analytical, structured, and organized.

Work Type

This is a full-time position.

Application Process

The salary for this position will be discussed during the interview process.