Food & Beverage Assistant Manager

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الخبر

وصف الوظيفة

About the Role

Le Méridien Hotels & Resorts is seeking a Food & Beverage Assistant Manager to join their team in Al Khobar, Eastern region. This full-time position involves overseeing assigned food and beverage and culinary operations, focusing on guest and employee satisfaction, maintaining standards, and achieving financial goals.

Key Responsibilities

Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
Provide excellent customer service to all employees and respond quickly and proactively to their concerns.
Utilize coaching skills throughout the property, demonstrating self-confidence, energy, and enthusiasm.
Motivate and encourage staff to resolve guest and employee-related concerns.

Ensuring Exceptional Customer Service

Deliver excellent customer service and respond quickly and proactively to guest concerns.
Understand the brand's service culture and set service expectations for all guests, both internal and external.
Take ownership of guest complaints or problems until resolved or addressed by the appropriate manager or employee.
Follow up to ensure complaints have been addressed to the guest's satisfaction.
Develop relationships with all guests to build repeated clientele, internally and externally.

Operational Support

Comply with all corporate accounting procedures.
Assist the General Manager as needed with the annual Quality audit.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in food and beverage operations. The role requires a professional who can maintain high standards and contribute to meeting or exceeding financial goals.