Key Account Manager

About the Role

Aon is seeking a Key Account Manager to join their Health & Benefits team in Al Khobar, Eastern Region. This full-time, on-site position involves managing and growing relationships with key clients, ensuring their needs are met, and providing exceptional service. The role requires coordination with internal teams to deliver tailored insurance solutions within the Kingdom of Saudi Arabia, contributing to Aon's global operations.

Company Overview

Aon is a professional services firm focused on shaping better decisions to protect and enrich lives globally. The Health & Benefits team assists clients in designing, implementing, and managing employee benefit programs. This includes enhancing workforce well-being, controlling costs, and strengthening employer value propositions through data-driven insights and market-leading solutions.

Key Responsibilities

• Develop and maintain strong relationships with key clients, understanding their business operations and risk profiles to recommend suitable insurance products.
• Identify opportunities for cross-selling and upselling additional insurance products, and actively seek new business opportunities to expand the client base.
• Manage the renewal pipeline, ensuring timely follow-up and proactive outreach, and linking renewal activity to cross-sell and retention targets in line with revenue responsibilities.
• Handle the renewal process, including reviewing existing coverage and suggesting updates, while ensuring compliance with legal and regulatory requirements.
• Work closely with underwriting, claims, and other internal departments to ensure client needs are met and provide continuous support.
• Provide reports, presentations, and recommendations on market trends, customer trends, and competitors' actions.
• Assist clients in navigating the claims process and resolving any issues that may arise.
• Monitor and report on key performance indicators to evaluate the effectiveness of account management strategies.

Qualifications and Requirements

• Bachelor’s degree or higher in Insurance, Risk Management, Risk Engineering, or Actuarial science.
• Minimum of 5-10 years of proven experience in account management, preferably within the insurance industry.
• Saudi National preferred.
• Fluency in both English and Arabic is required.
• ECII, CII UK certifications, as well as CPCU, CIC, and CLU are preferred.
• Proficiency in Microsoft Office Suite and CRM tools.

Work Environment and Support

This role is based in the Kingdom of Saudi Arabia and is subject to local labor laws and regulations. Aon provides a comprehensive benefits package and fosters a collaborative working environment designed to support professional development, performance, and colleague well-being.